Club Membership collection & management

How to turn off membership renewal email reminders for an individual.

If a member no longer wishes to receive reminders or has left your club you can disable email reminders for these individuals.

Written by Declan Murphy
Updated over a week ago

How to remove a membership product?

You can make a membership product invisible so it an still be purchased with a hidden link or make it unavailable for purchase to all.

Written by Declan Murphy
Updated over a week ago

Manage your squad members status and add new group admins.

Squad admins will receive a weekly email listing paid and unpaid members in their team.

Written by Declan Murphy
Updated over a week ago

Squad Reports

Generate membership reports based on teams and send automated summary to coach or squad admins.

Written by Declan Murphy
Updated over a week ago

Assign Players & Coaches to the Squads you created

Filter players based on Gender, Sport, Age etc. and assign to the relevant squad(s) or remove existing players or delete a squad.

Written by Declan Murphy
Updated over a week ago

Create a new Squad for team based reports.

Generate membership reports on who is paid/unpaid for membership and email automatically to the team coach.

Written by Declan Murphy
Updated over a week ago

Merging Duplicate Members

Pending members and Active member profiles can be merged into one profile.

Written by Declan Murphy
Updated over a week ago

How do I restart a failed membership subscription payment?

When a subscription payment fails it is retried 4 times before entering an errored state. Restarting a failed subscription is detailed here.

Written by Declan Murphy
Updated over a week ago

How can I pause and resume subscription payments?

You can temporarily freeze subscription payments for both membership and product payments on a individual basis and resume at a later stage.

Written by Declan Murphy
Updated over a week ago

What payment methods are available for customers using ClubZap?

Card payments and mobile payments.

Written by Declan Murphy
Updated over a week ago

How can I see what fees are applied for payments?

Generate a reconciliation report via the admin dashboard to view all sales and identify the net amount to be transferred to your bank.

Written by Declan Murphy
Updated over a week ago

How do membership waiting lists work?

If your club membership is oversubscribed or you wish to vet new members then implementing a waiting list can simplify this process.

Written by Declan Murphy
Updated over a week ago

How can I close or pause membership signups?

If you become oversubscribed or your membership season has finished you can can simple enable or disable membership processing here.

Written by Declan Murphy
Updated over a week ago

Manually Adding Members onto the system

Manually add cash payments onto the system or bulk import member records.

Written by Declan Murphy
Updated over a week ago

Adding/removing users to Stripe Account

Invite more admin users to have access to your Stripe dashboard

Written by Declan Murphy
Updated over a week ago

How can I provide a membership receipt for the payer or resend receipt email?

You can generate an official receipt for membership payment at any time via the admin portal or resend the original email receipt.

Written by Declan Murphy
Updated over a week ago

How do I refund a full/partial membership payment, pause payments or terminate a subscription?

Refund full or partial membership payment, freeze instalment payments or terminate further subscriptions where applicable.

Written by Declan Murphy
Updated over a week ago

What is Stripe Checkout?

Using an SMS code from Stripe to expedite online payments.

Written by Declan Murphy
Updated over a week ago

Setting up membership for the coming season

Existing clubs with membership active can set themselves up for the new season in 2 easy steps.

Written by Declan Murphy
Updated over a week ago

A guide to membership signup

How do I register for my club?

Written by Declan Murphy
Updated over a week ago

How do I create a Stripe account?

ClubZap uses Stripe as our payment platform for secure payment processing.

Written by Declan Murphy
Updated over a week ago

Stripe Payout Frequency & Transaction Logs

Customise payout frequency from Stripe to your bank account or disable automatic payments in favour of manual payments.

Written by Declan Murphy
Updated over a week ago

Can I change members details in a multi membership plan?

If you have purchased a family membership you can edit the existing members or add new members at any time.

Written by Declan Murphy
Updated over a week ago

How can I change the bank account associated with my Stripe account for receiving payments?

To update your bank account on file with Stripe and to change where you receive future payouts:

Written by Declan Murphy
Updated over a week ago

How our Membership Management works

Admins create packages and track payments on our membership dashboard while supporters can pay membership online via multiple channels.

Written by Declan Murphy
Updated over a week ago

Creating a new membership package

Customise your membership forms to collect the information you require on each member.

Written by Declan Murphy
Updated over a week ago

Sorting Membership Packages for Sale

Details how to reorder your membership packages in the list so they appear in the order of your choice.

Written by Declan Murphy
Updated over a week ago

How can I export all or customise an export of membership records?

You can export all membership record fields to csv/excel to create your own reports.

Written by Declan Murphy
Updated over a week ago

Enable and Disable online membership

Written by Declan Murphy
Updated over a week ago

How can I create a new season?

Archive membership based on calendar year or sporting season.

Written by Declan Murphy
Updated over a week ago

Can I clone a membership package?

You can clone a membership package from a previous season to expedite the setup of new packages for the coming season.

Written by Declan Murphy
Updated over a week ago

How Do I Turn On 'Payment Received' Notifications From Stripe?

Receive email notification on payments.

Written by Declan Murphy
Updated over a week ago