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Club Membership collection & management
Club Membership collection & management
Create membership packages with custom forms and automate the collection process.
38 articles in this collection
Written by
Declan Murphy
How to export Membership Sales?
Get a detailed report on successful and failed payments.
Written by
Declan Murphy
Updated over a week ago
How can I check what members are not assigned to a squad?
View a list of members are not part of a squad
Written by
Declan Murphy
Updated over a week ago
How do I customise membership renewal and receipt emails?
Add custom text to your membership renewal and receipt.
Written by
Declan Murphy
Updated over a week ago
What are the payment status types available on ClubZap?
Details on a membership or product sale status.
Written by
Declan Murphy
Updated over a week ago
How to manage membership renewal email reminders for a club or an individual.
Enable/Disable membership renewals for all the club or disable for an individual.
Written by
Declan Murphy
Updated over a week ago
How can I opt out of receiving membership renewal emails?
If you have already paid or do not intent to pay you can turn off the weekly renewal reminders
Written by
Declan Murphy
Updated over a week ago
How to remove a membership product?
You can make a membership product invisible so it an still be purchased with a hidden link or make it unavailable for purchase to all.
Written by
Declan Murphy
Updated over a week ago
Manage your squad members status and add new group admins.
Squad admins will receive a weekly email listing paid and unpaid members in their team.
Written by
Declan Murphy
Updated over a week ago
Squad Reports
Generate membership reports based on teams and send automated summary to coach or squad admins.
Written by
Declan Murphy
Updated over a week ago
Assign/Remove Players & Coaches to/from the Squads you created
Filter players based on Gender, Sport, Age etc. and assign to the relevant squad(s) or remove existing players or delete a squad.
Written by
Declan Murphy
Updated over a week ago
Create a new Squad for team based reports.
Generate membership reports on who is paid/unpaid for membership and email automatically to the team coach.
Written by
Declan Murphy
Updated over a week ago
Merging Duplicate Members
Pending members and Active member profiles can be merged into one profile.
Written by
Declan Murphy
Updated over a week ago
How do I restart a failed membership subscription payment?
When a subscription payment fails it is retried 4 times before entering an errored state. Restarting a failed subscription is detailed here.
Written by
Declan Murphy
Updated over a week ago
How can I pause and resume subscription payments?
You can temporarily freeze subscription payments for both membership and product payments on a individual basis and resume at a later stage.
Written by
Declan Murphy
Updated over a week ago
What payment methods are available for customers using ClubZap?
Card payments and mobile payments.
Written by
Declan Murphy
Updated over a week ago
How can I see what fees are applied for payments?
Generate a reconciliation report via the admin dashboard to view all sales and identify the net amount to be transferred to your bank.
Written by
Declan Murphy
Updated over a week ago
How do membership waiting lists work?
If your club membership is oversubscribed or you wish to vet new members then implementing a waiting list can simplify this process.
Written by
Declan Murphy
Updated over a week ago
How can I close or pause membership signups?
If you become oversubscribed or your membership season has finished you can can simple enable or disable membership processing here.
Written by
Declan Murphy
Updated over a week ago
Manually Adding Members onto the system
Manually add cash payments onto the system or bulk import member records.
Written by
Declan Murphy
Updated over a week ago
Adding/removing users to Stripe Account
Invite more admin users to have access to your Stripe dashboard
Written by
Declan Murphy
Updated over a week ago
How can I provide a membership receipt for the payer or resend receipt email?
You can generate an official receipt for membership payment at any time via the admin portal or resend the original email receipt.
Written by
Declan Murphy
Updated over a week ago
How do I refund a full/partial membership payment, pause payments or terminate a subscription?
Refund full or partial membership payment, freeze instalment payments or terminate further subscriptions where applicable.
Written by
Declan Murphy
Updated over a week ago
What is Stripe Checkout / Link with Stripe?
Using an SMS code from Stripe to expedite online payments.
Written by
Declan Murphy
Updated over a week ago
Setting up membership for the coming season
Existing clubs with membership active can set themselves up for the new season in 2 easy steps.
Written by
Declan Murphy
Updated over a week ago
ClubZap integration with FAI.net
Details on registering new members or renewing existing members for the FAI organisations.
Written by
Declan Murphy
Updated over a week ago
A guide to membership signup
How do I register for my club?
Written by
Declan Murphy
Updated over a week ago
How do I create a Stripe account?
ClubZap uses Stripe as our payment platform for secure payment processing.
Written by
Declan Murphy
Updated over a week ago
Stripe Payout Frequency & Transaction Logs
Customise payout frequency from Stripe to your bank account or disable automatic payments in favour of manual payments.
Written by
Declan Murphy
Updated over a week ago
Can I change members details in a multi membership plan?
If you have purchased a family membership you can edit the existing members or add new members at any time.
Written by
Declan Murphy
Updated over a week ago
How can I change the bank account associated with my Stripe account for receiving payments?
To update your bank account on file with Stripe and to change where you receive future payouts:
Written by
Declan Murphy
Updated over a week ago
How our Membership Management works
Admins create packages and track payments on our membership dashboard while supporters can pay membership online via multiple channels.
Written by
Declan Murphy
Updated over a week ago
Creating a new membership package
Customise your membership forms to collect the information you require on each member.
Written by
Declan Murphy
Updated over a week ago
Sorting Membership Packages for Sale
Details how to reorder your membership packages in the list so they appear in the order of your choice.
Written by
Declan Murphy
Updated over a week ago
How can I export all or customise an export of membership records?
You can export all membership record fields to csv/excel to create your own reports.
Written by
Declan Murphy
Updated over a week ago
Enable and Disable online membership
Written by
Declan Murphy
Updated over a week ago
How can I create a new season?
Archive membership based on calendar year or sporting season.
Written by
Declan Murphy
Updated over a week ago
Can I clone a membership package?
You can clone a membership package from a previous season to expedite the setup of new packages for the coming season.
Written by
Declan Murphy
Updated over a week ago
How Do I Turn On 'Payment Received' Notifications From Stripe?
Receive email notification on payments.
Written by
Declan Murphy
Updated over a week ago