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How do membership waiting lists work?
How do membership waiting lists work?
If your club membership is oversubscribed or you wish to vet new members then implementing a waiting list can simplify this process.
Declan Murphy avatar
Written by Declan Murphy
Updated over a week ago

When the membership waiting list feature is enabled a white list can be applied to allow existing members bypass the waiting list. The waiting list is normally based on the payment email addressed used for a previous season.

When a new member fills in their membership form and submits their details, their email address is checked against the whitelist and if no match is found their membership profile is added to the waiting list and they will receive an email informing them of this.

The club administrator can view the waiting list via the admin dashboard and approve people currently on the list which in turn triggers an email to that person with a link to pay. They have already entered their information so the process just involves payment. As soon as payment is made the person is gone form the waiting list and becomes a club member.

How to view a Waiting list

  1. Login to the ClubZap admin portal (

  2. Go to Membership -> Membership Sales and provided someone exists in the Wait list then the option to view the list will appear. IF the wait list is empty the link to view does not appear.

3. To Approve, Delete or Remove someone from the list go to the Actions column.

A new feature was rolled out today for Club Admins which allows you to delete members who have been approved for membership but never accepted.

So now on the waitlist admin page an administrator can:

Remove a member who has been approved but not paid off the Wait list

Delete a member who has not been approved yet off the wait list.

If the requesting member has been previously approved and subsequently removed by the admin then clicking on the original approval email by that user will see them redirected to a page displaying their membership profile which they can submit again to get back on the waiting list.

If a person has been deleted from the Wait list they can fill in the membership form from scratch again and be added to the wait list again

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