At the start of a new season all members from the previous are migrated to the new season with a new status of pending_renewal. Automated emails are generated on the system to all those pending_renewal with a link to renew.

If a member signs up as a new member rather than renewing their membership they will have a duplicate profile on the system.

Identifying possible duplicate record

On the Membership -> Current Members dashboard the number of possible duplicates will be detailed like the following example.

You can view this list of potential duplicates using the Membership Filter selecting the

Duplicates -> Possible Duplicate

You can segment this list further by selecting possible duplicates based on age, gender, member type etc.

Merging Duplicate Member Records

Duplicate member profiles identified above or single members can be searched and merged by a club administrator as follows:

  1. Login to clubzap.com/signin

  2. Go to Membership -> Current Members

  3. Search for the member name

  4. Provided a Paid / Paid Cash / Subscribed record and a pending_renewal record exists for that member they can be merged by ticking the check box beside the duplicate names and tapping the Merge button.

  5. The following popup will appear and click ok to confirm

Troubleshooting

The Merge button is not enabled - The reason for this is that the Status of the 2 member types is not satisfying the requirements of

a) pending_renewal and paid

b) pending_renewal and paid cash

c) pending_renewal and subscribed

or the name and DOB combinations do not match which can be as a result of name formatting with Irish fadas or ' differing. You can edit the names to endure they match to complete the merge.

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