My membership renewal says Expired Link when I click on it - how do I get a new one?
for security reasons the memebrship renewal email you receive will expire if you have not clicked on it within a certain timeframe.
If it has expired you will be notified when you click on it as below and you can click on the option to Request a new secure Link
Note: Any new link issued will override any link previously received.
How can I view a receipt for my membership payment?
Once a payment has been successfully processed a receipt will be emailed to the payment email address you provided on the membership form. If you are paying across instalments a receipt will be issued when each instalment is processed. If you are unable to find your receipt or have changed your email address please email your name and club name to support@clubzap.com
How can I unsubscribe from receiving the membership renewal email?
Details on opting out of these weekly membership renewal emails here
I have already paid my membership so why am I still getting renewal reminders?
If you signed up as a new member rather than renewing last years membership then you will have a duplicate profile on the system and this is the reason for the renewal reminder.
You can opt out of receiving this email as detailed here
How can I update the card associated with my payments?
When a payment is successfully processed you will get an email receipt. This email has a link to Manage Subscription which allows you to request to cancel your subscription.
How can I cancel further payments being debited from my account for membership?
When a payment is successfully processed you will get an email receipt. This email has a link to Manage Subscription which allows you to request to cancel your subscription.
How can I edit the details in my membership profile?
If you would like to update any details on your profile please email your name and club name and the details you want changed to support@clubzap.com
How can I request a refund on my membership?
Any refund requests will need to be sent to your club registrar/treasurer directly. This information would be available on the clubs website. If you cannot find this information send an email with the club name to support@clubzap.com
How can I check how many payments are remaining on my membership payment?
When a payment has been successfully made for a subscription you will receive an receipt via email. This will include details of the payment including the number of instalments made to date and number remaining. It will also detail when the next payment will be.
How can I check with the next payment date is for my membership subscription?
When a payment has been successfully made for a subscription you will receive an receipt via email. This will include details of the payment including the next payment date.
I have paid my membership but am not receiving messages from the coach about training for my team - why is this?
In order to receive notifications and messages for your team you will need to request to join the team chat group. Details on this process here
Membership Age Restrictions and Pricing Guidelines in ClubZap
ClubZap provides flexible tools to manage memberships efficiently while ensuring compliance with eligibility criteria and structured pricing guidelines. Below is an overview of how age restrictions and pricing structures apply, particularly for Adult Social, Adult Non-Playing, and Juvenile memberships.
Age Restrictions for Memberships
Applicable Membership Types: Adult Social and Adult Non-Playing memberships can have age restrictions.
Minimum Age Requirement: The minimum age for these memberships is set to 18 years or older (18+). This ensures compliance with formal regulations, such as GAA Rule 5.1.4 within the official GAA Club Constitution.
Configuration: Administrators can apply date-of-birth restrictions to ensure that only eligible members can sign up for these membership categories.
Pricing Guidelines for Multiple Members
Pricing structures in ClubZap are designed to handle various combinations of social and juvenile memberships. Below are typical scenarios:
Three Juveniles with No Social Member Adults: - Pricing: €165
One Social Member and Three Juveniles: - Pricing: €165
Two Social Members and Two Juveniles: - Pricing: €120
Two Social Members with Three or More Juveniles: - Pricing: €150 (family cap applied in this scenario).
Notes on Pricing:
Family Cap: The pricing cap applies only when there are two social members in a family unit.
Clarity in Scenarios: The outlined pricing adheres to clarified interpretations for common membership scenarios. Adjustments might occur with specific family structures or club policies.
Additional Information
Always ensure compliance with local and organizational guidelines when configuring memberships. Pricing and age-related rules should be updated periodically to align with current regulations and demographic requirements. For further assistance, contact your Club Administrator or the ClubZap support team.