Stripe is the payment interface used by ClubZap to handle online payments for club membership and other fundraising initiatives. To use Stripe you will need to create an account first which will be used for transferring payments into your clubs account for online payments. It only takes 2 minutes and you will need your Bank IBAN number!
Setting up your stripe account is via 2 short steps:
Create your account
Validate your account
Create your Stripe account
Click here to start creating your account.
The setup process will bring you through the following steps ..
Credit Card Statement
Two Step Authentication
Some info / tips for input fields here ..
Your business type?
Individual/Sole Trader Partnership
Note: Most sports clubs would be Individual/Sole Trader
If you select Organisation you will need to upload your club constitution which has details of an address on it.
This can be left blank if Sole Trader selected in previous step.
Within the Business Details section, click on the ‘Pencil’ icon and ensure that the information listed in this section is correct for your club. For the ‘Industry’ field, please select the option ‘Other membership organisations’ from the dropdown list and click ‘Save’
Sports Club Membership
Public Business Name / Legal Name Full Club Name
If no VAT number associated with club leave this field blank
Full Address of your club
Club website address if one exists otherwise leave blank.
Your First Name & Surname
Date of Birth
Your own date of birth
Your country of residence
Your address of residence
All other individuals who have more than 25% of company?
If club is not setup as a company no need to select this
Credit Card Statement Details / Statement Descriptor
Club Name which will appear on your customers Card statement for purchases .
Club Phone Contact
Phone Number of Club contact which will appear on Credit Card statement.
Note: This can be changed at any time.
Bank Account Currency
You can accept GBP, EUR, USD, SEK, NOK and DKK. Currencies without a bank account will be converted and sent to your default bank account. You can add bank accounts for other currencies later.
Where is your bank located?
International Bank Account Number – Available in your Clubs Bank Statement
Email address to access your stripe account with
Create a password for your stripe account
At this stage you can now start processing payments for your club but in order to payments to be transferred to your club account from your stripe account you will need to verify your Stripe account.
Verify your Stripe account
You should have received an email with details on how to verify your account from Stripe. This will request that you upload a scan or photograph of a government-issued photo ID. If you are uploading a driver’s license or identity card, they may request an image of both the front and back of your ID. In order to make this as easy and secure as possible, the email link will direct you straight to your Stripe dashboard, which will have a notification in the upper right of the screen. The whole process can be performed within the dashboard and you can even use your webcam.
(Process duration: 2 Minutes)
Another way of validating is as follows:
Login to Stripe.com
Go to Settings link on bottom left menu
Select Verification under the Compliance section
Your personal details should appear in the Name, DoB and Address fields.
You will need to upload a Photo ID to match the Name and DOB and a Utility bill to match the address to validate yourself.
How long will it take to validate my identification and utility bill? up to 24 hours
How will I know if they are accepted or rejected? You will receive an email from Stripe.
What if I dont provide the details? You may accept live charges, but may be unable to receive payouts until we verify your information.
Why does Stripe need these details? Regularly updating information about your account helps us protect against fraud and money laundering. These requirements come from “Know Your Customer” (KYC) obligations from regulators and our financial partners.
Is there a time limit when refunds can be processed? Let’s say someone completes membership in May for the upcoming season which starts in September and then in October decides it’s not for them – can we still process this refund? Refunds can be issued at any stage - In the event you issue a refund to a customer that results in a negative Stripe balance, the refund will show as “pending.” The refund will not be sent to your customer until your balance is repaid and brought back into the positive and the full refund amount is available (either from new charges that increase the balance on your account, or from a wire transfer to Stripe). In the event a charge with a “pending” refund is disputed by the cardholder’s bank, the refund will fail and a dispute will be created. To avoid this, we recommend you pay into your account balance to bring it back into the positive as soon as possible so that refunds are successfully submitted to the card networks and you are protected from disputes.
What is the importance of a statement descriptor in Stripe? Statement descriptors explain charges or payments on bank statements. Using clear and accurate statement descriptors can reduce chargebacks and disputes. Banks and card networks require the inclusion of certain types of information that help customers understand their statements, and statement descriptors provide this information. The statement descriptor is defined when you create your Stripe account.
How do I change my Stripe account business type? It is recommended for local sports clubs to set up your Business Type as: Sole Trader/Individual. If you need to change or update this you can do so by logging into stripe.com and go to Business Settings -> Tax Details -> Type of Business
What information appears on the Payers bank statement? Depending on whether the payer is paying in full or via subscription (instalments) the statement descriptor differs:
Full Payment Statement info: CZ* [ClubName]
example: CZ* Bedrock FC
Partial Payment (Instalments): CZ* [Clubs Stripe Account Statement Descriptor]
CZ* Bedrock FC => where Bedrock FC is what appears on the clubs Statement Descriptor
The max length of the statement descriptor is 22 characters.
Note: Sometime the ClubZap business address (Sixmilebridge) may appear on a bank statement for Full payments while the club name appears for the instalment payments