Payments
Membership, Camps, Lotto, Fundraising
103 articles
Club Membership collection & management
Create membership packages with custom forms and automate the collection process.
- How can I view a list of restarted membership payments?When a subscription is cancelled it can be restarted by the payer and admins can view a list of restarted subscriptions on the dashboard.
- How does an system admin hibernate a member or mark a member as a non_renewal?If a member has decided not to renew membership you can update their status to non_renewal so their status on the system is up to date.
- How to export Membership Sales?Get a detailed report on successful and failed payments.
- How can I check what members are not assigned to a squad?View a list of members are not part of a squad
- How do I customise membership renewal and receipt emails?Add custom text to your membership renewal and receipt.
- What are the payment status types available on ClubZap?Details on a membership or product sale status.
- How to manage membership renewal email reminders for a club or an individual.Enable/Disable membership renewals for all the club or disable for an individual.
- How can I opt out of receiving membership renewal emails?If you have already paid or do not intent to pay you can turn off the weekly renewal reminders and mark yourself as a non renewal.
- How to remove a membership product?You can make a membership product invisible so it an still be purchased with a hidden link or make it unavailable for purchase to all.
- Manage your squad members status and add new group admins.Squad admins will receive a weekly email listing paid and unpaid members in their team.
- Club Membership Summary & Squad ReportsGenerate membership reports based on teams and send automated summary to coach or squad admins.
- Assign/Remove Players & Coaches to/from the Squads you createdFilter players based on Gender, Sport, Age etc. and assign to the relevant squad(s) or remove existing players or delete a squad.
- Create a new Squad for team based reports and assigning Governing bodyGenerate membership reports on paid/unpaid members and email automatically to the team coach. Also show Governing body registration status.
- Merging Duplicate MembersPending members and Active member profiles can be merged into one profile.
- How do I restart a failed membership subscription payment?When a subscription payment fails it is retried 4 times before being cancelled. Restarting a cancelled subscription is detailed here.
- How can I pause and resume subscription payments?You can temporarily freeze subscription payments for both membership and product payments on a individual basis and resume at a later stage.
- What payment methods are available for customers using ClubZap?Card payments and mobile payments.
- How do membership waiting lists work?If your club membership is oversubscribed or you wish to vet new members then implementing a waiting list can simplify this process.
- How can I close or pause membership signups?If you become oversubscribed or your membership season has finished you can can simple enable or disable membership processing here.
- Manually Adding Members onto the system or marking a member as paidManually add cash payments onto the system or mark a pending_renewal as paid
- Adding/removing users to Stripe AccountInvite more admin users to have access to your Stripe dashboard
- How can I provide a membership receipt for the payer or resend receipt email?You can generate an official receipt for membership payment at any time via the admin portal or resend the original email receipt.
- How do I refund a full/partial membership payment or cancel a subscription?Refund full or partial membership payment, freeze instalment payments or cancel further subscriptions where applicable.
- What is Stripe Checkout / Link with Stripe?Using an SMS code from Stripe to expedite online payments.
- Setting up membership for the coming seasonExisting clubs with membership active can set themselves up for the new season in 2 easy steps.
- A guide to membership signup on ClubZapHow do I pay club for my club membership on the ClubZap app?
- How to create a Stripe account to start processing online payments?ClubZap uses Stripe as our payment platform for secure payment processing. You will need to create a new Stripe account via the ClubZap Admin portal to handle online payments and…
- Stripe Payout Frequency & Transaction LogsCustomise payout frequency from Stripe to your bank account or disable automatic payments in favour of manual payments.
- Can I change members details in a multi membership plan?If you have purchased a family membership you can edit the existing members or add new members or remove a member at any time.
- How can I change the bank account associated with my Stripe account for receiving payments?To update your bank account on file with Stripe and to change where you receive future payouts:
- How our Membership Management worksSetting up membership and tracing payments
- Creating a new membership packageCustomise your membership forms to collect the information you require on each member.
- Sorting Membership Packages for SaleDetails how to reorder your membership packages in the list so they appear in the order of your choice.
- How can I export all or customise an export of membership records?You can export all membership record fields to csv/excel to create your own reports.
- Enable and Disable online membership
- How can I create a new season?Archive membership based on calendar year or sporting season.
- Can I clone a membership package?You can clone a membership package from a previous season to expedite the setup of new packages for the coming season.
- How Do I Turn On 'Payment Received' Notifications From Stripe?Receive email notification on payments.
- How to generate Team SheetsTeam Sheets are created based on player assignment to squads
- How to generate an executive report summarising membership sales.
- Membership - FAQsReference to Frequently asked questions by members on paying membership
- Membership Squads - FAQInformation on squad reports for coaches and team administrators
- How can I export email address for my club members?To contact your members via email you can export member details and use tools such as Gmail Mail Merge or MailChimp.
- How can I change the member type associated with a member?Fix member profiles where the incorrect member type was selected.
- How to check the reason for a failed subscription payment and next retry dateDetails also on the email a payer receives when their payment fails
- How can I move members across membership seasons?Admins can now Move Memberships from the previous season to the current or upcoming membership season.
- Exporting your Members Registration status from your Governing BodyExport member status from IRFU (Rugby connect), Hockey Ireland (Match Day), Basketball Ireland (Sport80), GAA (Foireann) and FAI (Comet).
- How do I view a list of NEW members versus RENEWING members?See a list of new members for the current season
- How does the ClubZap Medical Disclosure feature work?Collect medical disclosure info on members to be shared with coaches while at the same time ensuring personal information remains private.
- How can I view a list of non renewing members?Non renewal members are those who paid last season but are not renewing this season.
- How can I cancel my membership subscription, request receipt or change card details via self care?Update the card associated with your subscription or cancel your subscription for memebrship or request a receipt.
- How can I view a list of members registered or not registered with the Governing Body?Filter your member list to view synchronisation status with Governing Body
- Link your club membership(s) to your app profile.View your membership purchase history for all your clubs on the ClubZap app and access your payment receipts on demand.
- Membership Discount CodesClubs can generate discount codes which can be a percentage or monetary discount which a member can apply to a memebrship price on checkout.
- Analyse your member sales with detailed statisticsBreakdown sales on multiple insights including age groups, gender, playing v nonplaying, renewing v new members, governing body etc.
- How to generate a monthly membership reportWhen managing monthly payments for memebrship whether it be a fixed number of instalments or recurring monthly payments it can often be difficult for clubs to identify people who have…
- How can admins verify and address duplicate subscriptions?
- How can members access and share membership links in ClubZap?
- How can I resolve membership renewal issues for my club?
- Membership Product Billing StrategiesThis guide explains how some of the newer Membership Product billing related settings affect checkout, first payment and billing schedules.
Online Payments for Fundraising, Team Fees, Camps and Merchandise
Camps, Merchandise, Fundraising.
- How can I view a list of cancelled and restarted payments?When a subscription is cancelled it can be restarted by the payer and admins can view a list of restarted subscriptions on the dashboard.
- What system report and real-time sales notification emails are available on the system?Details of email reports generated by the ClubZap system which include real-time email notifications for product purchases and status change of existing subscriptions as well as weekly email reports summarising…
- How do ClubZap QR Codes work?
- Exporting Attendee Lists for your CampsExport a list of people who have signed up for your Summer, Easter, Halloween or other camp for your club. © 2022: clubzap.com
- How do I add custom fields to my products?Customise your products with text fields, dropdowns, checkboxes, multi select, date select and policy acceptance fields.
- Sorting product listings in your club shop.Define what products appear above others in the product list.
- How do I restart a failed product subscription payment?When a subscription payment fails it is retried 4 times before entering an errored state. Restarting a failed subscription is detailed here.
- How can I provide a product sales receipt for payer or resend receipt emailYou can generate an official receipt for product sales at any time via the admin portal or resend the original email receipt.
- How do I change the frequency of Stripe payouts?Select the timing of when you receive your Stripe funds to your clubs bank account after a successful payment.
- How do I complete a full or partial refund of a product payment or cancel any further subscription payments?Refund full product payment or partial amount and cancel further subscriptions where applicable.
- How to Clone an existing fundraising product?Simplify the process of creating new camp, merchandise and fundraising products with a single click.
- What payment options are available for membership and fundraising?We can support a number of payment options including once off, subscription based, pay by instalments and Recurring payments.
- Adding new products for saleCreate and manage products for sale including fundraising, camps, merchandise and fees.
- How can I sell fundraising online.Create new products and publish for sale via ClubZap.
- Activate or DeActivate an existing productProducts can be enabled or disabled for sale at any time.
- Modify an existing productDisable or modify a product that exists for sale
- How can I export the product sales into a report.Useful for events where you want a list of who has paid to cross check with their digital receipt.
- Managing your Club Camp with ClubZapSimplify the registration, payment and communication process for your camps
- How to Increase Camp CapacityWhen limits are applied to your camps they will be marked as sold out when capacity reached but you can increase the capacity as follows.
- ClubZap Events - Scanning TicketsRunning an event - selling tickets - scanning tickets
Lotto
Details on running and managing your club lotto.
- How to get your club lotto up and running on ClubZapDetails on the steps involved to start selling lotto for your club on ClubZap.
- How do I update Lotto Jackpot Value?Manually change lotto jackpot if the automated price assigned needs updating.
- How do I view and export lotto entries?See the list of current lotto entries and export the list if required.
- How do I view past lotto draw information?View details on historic draws including revenue revenue generaned and number of entries.
- Adding Split the Bucket Draw ResultsUpdate your weekly draw results for STB.
- What email notifications are delivered for Lotto?Email notifications on purchase and draw results which include draws remaining and an option to continue your subscription on expiry.
- Lotto entry email detailing all lotto entries for your next drawA Single click will detail payers including number choice. This information can be exported to csv.
- Selecting lucky dip winners from online salesAn admin can select as many lucky dip winners as they wish from online sales.
- Adding Lotto Draw ResultsUpdate your weekly draw results for lotto including winning numbers, jackpot details and lucky winners.
- Checking for lotto winnersAn admin can enter the winning numbers for a draw and check for a full match of numbers or match 3 etc.
- Adding Draw the Joker Results
- How does ClubZap reengage expired lotto players?An expired lotto player is someone who is no longer in your lotto draw. Details on viewing/exporting expired players here.
- What insights and analytics are available on club lotto?View how well your lotto is performing week on week and the revenue being generated based on configurable timelines.
- How can I cancel my lotto or fundraising subscription or change card details via self care?Update your card details or cancel further payments for lotto or other fundraising subscriptions.
- What information is gathered on the Lotto sign up form?Details information a user is asked for when joining your club lotto.
- How to get your club 50/50 or Split the Pot up and running on ClubZapDetails on the steps involved to start selling your 50/50 fundraising for your club on ClubZap.
- How do I opt out of receiving the lotto reengagement emails?top sending me the lotto entry reminder emails
- What happens when a lotto draw does not take place?When a draw does not take place credits will be assigned to players who are on a recurring subscription.
- How should I manage lotto draw schedule changes, including postponements or running multiple draws?
- What happens if I buy a lotto ticket late or the previous draw is incomplete?
- How can I import offline lotto sales?Bulk upload your cash/offline lotto sales into your online draw to facilitate number checking and generating lucky dips.