Payments
Membership, Camps, Lotto, Fundraising
105 articles
Club Membership collection & management
Create membership packages with custom forms and automate the collection process.
- How can I view a list of restarted membership payments?When a subscription is cancelled it can be restarted by the payer and admins can view a list of restarted subscriptions on the dashboard.
- How does an system admin hibernate a member or mark a member as a non_renewal?If a member has decided not to renew membership you can update their status to non_renewal so their status on the system is up to date.
- How to export Membership Sales?Get a detailed report on successful and failed payments.
- How can I check what members are not assigned to a squad?View a list of members are not part of a squad
- How do I customise membership renewal and receipt emails?Add custom text to your membership renewal and receipt.
- What are the payment status types available on ClubZap?Details on a membership or product sale status.
- How to manage membership renewal email reminders for a club or an individual.Enable/Disable membership renewals for all the club or disable for an individual.
- How can I opt out of receiving membership renewal emails?If you have already paid or do not intent to pay you can turn off the weekly renewal reminders and mark yourself as a non renewal.
- How to remove a membership product?You can make a membership product invisible so it an still be purchased with a hidden link or make it unavailable for purchase to all.
- Manage your squad members status and add new group admins.Squad admins will receive a weekly email listing paid and unpaid members in their team.
- Club Membership Summary & Squad ReportsGenerate membership reports based on teams and send automated summary to coach or squad admins.
- Assign/Remove Players & Coaches to/from the Squads you createdFilter players based on Gender, Sport, Age etc. and assign to the relevant squad(s) or remove existing players or delete a squad.
- Create a new Squad for team based reports and assigning Governing bodyGenerate membership reports on paid/unpaid members and email automatically to the team coach. Also show Governing body registration status.
- Merging Duplicate MembersPending members and Active member profiles can be merged into one profile.
- How do I restart a failed membership subscription payment?When a subscription payment fails it is retried 4 times before being cancelled. Restarting a cancelled subscription is detailed here.
- How can I pause and resume subscription payments?You can temporarily freeze subscription payments for both membership and product payments on a individual basis and resume at a later stage.
- What payment methods are available for customers using ClubZap?Card payments and mobile payments.
- How do membership waiting lists work?If your club membership is oversubscribed or you wish to vet new members then implementing a waiting list can simplify this process.
- How can I close or pause membership signups?If you become oversubscribed or your membership season has finished you can can simple enable or disable membership processing here.
- Manually Adding Members onto the system or marking a member as paidManually add cash payments onto the system or mark a pending_renewal as paid
- Adding/removing users to Stripe AccountInvite more admin users to have access to your Stripe dashboard
- How can I provide a membership receipt for the payer or resend receipt email?You can generate an official receipt for membership payment at any time via the admin portal or resend the original email receipt.
- How do I refund a full/partial membership payment or cancel a subscription?Refund full or partial membership payment, freeze instalment payments or cancel further subscriptions where applicable.
- What is Stripe Checkout / Link with Stripe?Using an SMS code from Stripe to expedite online payments.
- Setting up membership for the coming seasonExisting clubs with membership active can set themselves up for the new season in 2 easy steps.
- A guide to membership signup on ClubZapHow do I pay club for my club membership on the ClubZap app?
- How to create a Stripe account to start processing online payments?ClubZap uses Stripe as our payment platform for secure payment processing. You will need to create a new Stripe account via the ClubZap Admin portal to handle online payments and…
- Stripe Payout Frequency & Transaction LogsCustomise payout frequency from Stripe to your bank account or disable automatic payments in favour of manual payments.
- Can I change members details in a multi membership plan?If you have purchased a family membership you can edit the existing members or add new members or remove a member at any time.
- How can I change the bank account associated with my Stripe account for receiving payments?To update your bank account on file with Stripe and to change where you receive future payouts:
- How our Membership Management worksSetting up membership and tracing payments
- Creating a new membership packageCustomise your membership forms to collect the information you require on each member.
- Sorting Membership Packages for SaleDetails how to reorder your membership packages in the list so they appear in the order of your choice.
- How can I export all or customise an export of membership records?You can export all membership record fields to csv/excel to create your own reports.
- Enable and Disable online membership
- How can I create a new season?Archive membership based on calendar year or sporting season.
- Can I clone a membership package?You can clone a membership package from a previous season to expedite the setup of new packages for the coming season.
- How Do I Turn On 'Payment Received' Notifications From Stripe?Receive email notification on payments.
- How to generate Team SheetsTeam Sheets are created based on player assignment to squads
- How to generate an executive report summarising membership sales.
- Membership - FAQsReference to Frequently asked questions by members on paying membership
- Membership Squads - FAQInformation on squad reports for coaches and team administrators
- How can I export email address for my club members?To contact your members via email you can export member details and use tools such as Gmail Mail Merge or MailChimp.
- How can I change the member type associated with a member?Fix member profiles where the incorrect member type was selected.
- How to check the reason for a failed subscription payment and next retry dateDetails also on the email a payer receives when their payment fails
- How can I move members across membership seasons?Admins can now Move Memberships from the previous season to the current or upcoming membership season.
- Exporting your Members Registration status from your Governing BodyExport member status from IRFU (Rugby connect), Hockey Ireland (Match Day), Basketball Ireland (Sport80), GAA (Foireann) and FAI (Comet).
- How do I view a list of NEW members versus RENEWING members?See a list of new members for the current season
- How does the ClubZap Medical Disclosure feature work?Collect medical disclosure info on members to be shared with coaches while at the same time ensuring personal information remains private.
- How can I view a list of non renewing members?Non renewal members are those who paid last season but are not renewing this season.
- How can I cancel my membership subscription, request receipt or change card details via self care?Update the card associated with your subscription or cancel your subscription for memebrship or request a receipt.
- How can I view a list of members registered or not registered with the Governing Body?Filter your member list to view synchronisation status with Governing Body
- Link your club membership(s) to your app profile.View your membership purchase history for all your clubs on the ClubZap app and access your payment receipts on demand.
- Membership Discount CodesClubs can generate discount codes which can be a percentage or monetary discount which a member can apply to a memebrship price on checkout.
- Analyse your member sales with detailed statisticsBreakdown sales on multiple insights including age groups, gender, playing v nonplaying, renewing v new members, governing body etc.
- How to generate a monthly membership reportWhen managing monthly payments for memebrship whether it be a fixed number of instalments or recurring monthly payments it can often be difficult for clubs to identify people who have…
- How can admins verify and address duplicate subscriptions?
- How can members access and share membership links in ClubZap?
- How can I resolve membership renewal issues for my club?
- Membership Product Billing StrategiesThis guide explains how some of the newer Membership Product billing related settings affect checkout, first payment and billing schedules.
- How to view revenue per memberFor multi member purchases you can see a breakdown on amount paid per member when discounts are applied.
Online Payments for Fundraising, Team Fees, Camps and Merchandise
Camps, Merchandise, Fundraising.
- How can I view a list of cancelled and restarted payments?When a subscription is cancelled it can be restarted by the payer and admins can view a list of restarted subscriptions on the dashboard.
- What system report and real-time sales notification emails are available on the system?Details of email reports generated by the ClubZap system which include real-time email notifications for product purchases and status change of existing subscriptions as well as weekly email reports summarising…
- How do ClubZap QR Codes work?
- Exporting Attendee Lists for your CampsExport a list of people who have signed up for your Summer, Easter, Halloween or other camp for your club. © 2022: clubzap.com
- How do I add custom fields to my products?Customise your products with text fields, dropdowns, checkboxes, multi select, date select and policy acceptance fields.
- Sorting product listings in your club shop.Define what products appear above others in the product list.
- How do I restart a failed product subscription payment?When a subscription payment fails it is retried 4 times before entering an errored state. Restarting a failed subscription is detailed here.
- How can I provide a product sales receipt for payer or resend receipt emailYou can generate an official receipt for product sales at any time via the admin portal or resend the original email receipt.
- How do I change the frequency of Stripe payouts?Select the timing of when you receive your Stripe funds to your clubs bank account after a successful payment.
- How do I complete a full or partial refund of a product payment or cancel any further subscription payments?Refund full product payment or partial amount and cancel further subscriptions where applicable.
- How to Clone an existing fundraising product?Simplify the process of creating new camp, merchandise and fundraising products with a single click.
- What payment options are available for membership and fundraising?We can support a number of payment options including once off, subscription based, pay by instalments and Recurring payments.
- Adding new products for saleCreate and manage products for sale including fundraising, camps, merchandise and fees.
- How can I sell fundraising online.Create new products and publish for sale via ClubZap.
- Activate or DeActivate an existing productProducts can be enabled or disabled for sale at any time.
- Modify an existing productDisable or modify a product that exists for sale
- How can I export the product sales into a report.Useful for events where you want a list of who has paid to cross check with their digital receipt.
- Managing your Club Camp with ClubZapSimplify the registration, payment and communication process for your camps
- How to Increase Camp CapacityWhen limits are applied to your camps they will be marked as sold out when capacity reached but you can increase the capacity as follows.
- ClubZap Events - Scanning TicketsRunning an event - selling tickets - scanning tickets
Lotto
Details on running and managing your club lotto.
- How to get your club lotto up and running on ClubZapDetails on the steps involved to start selling lotto for your club on ClubZap.
- How do I update Lotto Jackpot Value?Manually change lotto jackpot if the automated price assigned needs updating.
- How do I view and export lotto entries?See the list of current lotto entries and export the list if required.
- How do I view past lotto draw information?View details on historic draws including revenue revenue generaned and number of entries.
- Adding Split the Bucket Draw ResultsUpdate your weekly draw results for STB.
- What email notifications are delivered for Lotto?Email notifications on purchase and draw results which include draws remaining and an option to continue your subscription on expiry.
- Lotto entry email detailing all lotto entries for your next drawA Single click will detail payers including number choice. This information can be exported to csv.
- Selecting lucky dip winners from online salesAn admin can select as many lucky dip winners as they wish from online sales.
- Adding Lotto Draw ResultsUpdate your weekly draw results for lotto including winning numbers, jackpot details and lucky winners.
- Checking for lotto winnersAn admin can enter the winning numbers for a draw and check for a full match of numbers or match 3 etc.
- Adding Draw the Joker Results
- How does ClubZap reengage expired lotto players?An expired lotto player is someone who is no longer in your lotto draw. Details on viewing/exporting expired players here.
- What insights and analytics are available on club lotto?View how well your lotto is performing week on week and the revenue being generated based on configurable timelines.
- How can I cancel my lotto or fundraising subscription or change card details via self care?Update your card details or cancel further payments for lotto or other fundraising subscriptions.
- What information is gathered on the Lotto sign up form?Details information a user is asked for when joining your club lotto.
- How to get your club 50/50 or Split the Pot up and running on ClubZapDetails on the steps involved to start selling your 50/50 fundraising for your club on ClubZap.
- How do I opt out of receiving the lotto reengagement emails?top sending me the lotto entry reminder emails
- What happens when a lotto draw does not take place?When a draw does not take place credits will be assigned to players who are on a recurring subscription.
- How should I manage lotto draw schedule changes, including postponements or running multiple draws?
- What happens if I buy a lotto ticket late or the previous draw is incomplete?
- How can I import offline lotto sales?Bulk upload your cash/offline lotto sales into your online draw to facilitate number checking and generating lucky dips.
- How can I import offline draw sales?Bulk upload your cash/offline lotto sales into your online draw to facilitate generating lucky dips.