When a payer selects the option to pay for their product via instalments these payments are automatically debited based on the payment interval the club has configured for that product. (e.g: Monthly)
If a payment fails it will be retried automatically based on a schedule of retries determined using Smart Retries to optimize the schedule and number of retries. The Smart Retries feature attempts to retry the customer’s charge up to four times within a customizable period. Following this the payment enters an errored state and subsequently becomes a cancelled subscription. These failed payments can now be restarted by club administrators.
To begin the process login to the ClubZap admin portal and select the Products link from the menu and select "Product Sales".
To view your cancelled subscriptions enter the word Cancelled in the search bar.
Click on the payer name to view their payment profile.
If the product sale is in an errored state you will first need to cancel the subscription as detailed here.
If the payment is in a cancelled state you can restart the payment by clicking the buttons similar to what's highlighted in this screenshot below.
Once the Restart Subscription option has been triggered an email will be sent to that members payment email address provided on original signup.
How can I check if a payment is via a retry
On your product Sales an exclamation mark will indicate if a payment was completed on a retry. Click on the Product Purchase to see the history and mouseover to view the number of retries for the purchase to be successful.
Note: The effect of restarting a payment is to take one payment at restart and then 1 month after that until the number of instalments are paid. If a person took a pause of more than a month before restarting after the first cancellation they will be charged the full number of instalments, but it will take them longer to get there than if there hadn’t been a pause.