To begin the process login to the admin portal and select the Products link from the menu and select the Product Sales link. 

Note: In all cases payments can take 5-10 days to appear back on a users card.

Refund Full Amount

  1. Search for the name of the person you wish to refund.

  2. Click on the Refund Full Amount Button as highlighted below and confirm the refund.

  3. This payment record will now appear in the Refunded Payments list on the dashboard.

Note: If the payment is a subscription, when you Refund Full Amount that will also cancel all further payments.

Refund Partial Amount

  1. Search for the name of the person you wish to refund.

  2. In the payments section click on the Refund button under the Actions column. If a person is paying via instalments then each individual payment is listed here. IF its a single payment only one payment exists.

3. In the Refund box you can specify the amount you wish to refund up to the total amount paid in the transaction.

4. Click on the refund button to complete.

Note: Stop subscriptions button only appears if its a subscription payment rather than a once off payment for a product.

Cancel a Subscription

  1. Search for the name of the person you wish to cancel a subscription for,.

  2. In the payments section click on the button identified by 3 horizontal dots to reveal a sub menu.

  3. Select the Cancel Subscription option which will result in no further payments.

Note: If you wish to Refund the payment and cancel the subscription then you should go to the Refund Full Amount section above.

You can refund charges made to your account, either in whole or in part. Refunds use your available Stripe balance—this doesn’t include any pending balance. If your available balance doesn’t cover the amount of the refund, Stripe debits the remaining amount from your bank account.

​​If Stripe can’t debit the remaining amount from your bank account, your refunds may go into a pending status until you add funds to your Stripe balance. You can view a list of all your pending refunds in the Dashboard.

How can I view a list of refunded product payments?

On the Admin portal go to Products -> Product Sales

Click on the Filter button and choose the Payment Status as Refunded and click Apply. You can further segment based on product to see refunds for specific products.

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