Every subscription payment will be automatically retried up to 4 times before it transitions to a cancelled state. In this cancelled state a club administrator can issue a restart request to the payer as detailed here.
When a payment is cancelled the admin will receive a system email detailing the change providing they have the system emails enabled as detailed here.
Memebrship: How can I view a list of cancelled payments?
Login to the ClubZap Admin portal
Go to Memebrship -> Memebrship Sales
Select Filters -> Payment Status and check the box for Subscription Cancelled
Click on Apply
Membership: How can I view a list of successful restarted payments?
Login to the ClubZap Admin portal
Go to Memebrship -> Memebrship Sales
Select Filters -> Subscription Date Restarted and select your date range
Click on Apply
Note: This feature was introduced on 30/11/2022 so will only show payments restarted after this date.
Membership: How can I export a list of cancelled memberships into a report?
Login to the ClubZap Admin portal
Go to Memebrship -> Memebrship Sales
Select Export and select the fields you wish to export
Refine your export by selecting the Payment Status as Subscription Cancelled
Click on Export to download the report to your local machine.
Products: How can I view a list of cancelled payments?
Login to the ClubZap Admin portal
Go to Products -> Product Sales
Select Filters -> Payment Status and check the box for Subscription Cancelled
Click on Apply
Products: How can I view a list of successful restarted payments?
Login to the ClubZap Admin portal
Go to Products -> Product Sales
Select Filters -> Subscription Date Restarted and select your date range
Click on Apply
Note: This feature was introduced on 30/11/2022 so will only show payments restarted after this date.
