Advice and answers from the ClubZap Team

Search results for:cancel payments

How can I cancel my lotto or fundraising subscription or change card details via self care?

Update your card details or cancel further payments for lotto or other fundraising subscriptions… will present 2 options: Update Card Details: Enter your card details to change your card Cancel… Subscription: Choose this and you are prompted asking you to confirm you want to cancel your subscription

How do I refund a full/partial membership payment or cancel a subscription?

Refund full or partial membership payment, freeze instalment payments or cancel further subscriptions where applicable… Cancel Subscription - This terminates any future subscription payments… Subscription Note: When you cancel a subscription the payments to date are not affected

How do I complete a full or partial refund of a product payment or cancel any further subscription payments?

Refund full product payment or partial amount and cancel further subscriptions where applicable… Select the Cancel Subscription option which will result in no further payments… Cancel a Subscription

How can I cancel my membership subscription, request receipt or change card details via self care?

Update the card associated with your subscription or cancel your subscription for memebrship or request a receipt… you can change the card used for these payments or cancel further payments via self care as follows… Cancel Membership via Self Care

How can I view a list of cancelled and restarted payments?

When a subscription is cancelled it can be restarted by the payer and admins can view a list of restarted subscriptions on the dashboard… Memebrship: How can I view a list of cancelled payments?… Membership: How can I view a list of successful restarted payments?

How do I restart a failed membership subscription payment?

When a subscription payment fails it is retried 4 times before being cancelled. Restarting a cancelled subscription is detailed here… Note: The first payment is debited immediately when a member resumes payments so if you cancel a subscription… What type of membership payments can re restarted?

How do I restart a failed product subscription payment?

When a subscription payment fails it is retried 4 times before entering an errored state. Restarting a failed subscription is detailed here… When a payer selects the option to pay for their product via instalments these payments are automatically… These failed payments can now be restarted by club administrators

How can I change the card associated with a payment?

Select the Cancel Subscription option which will result in no further payments taken form the existing… In the payments section click on the button identified by 3 horizontal dots to reveal a sub menu

Membership - FAQs

How can I cancel further payments being debited from my account for membership?… How can I update the card associated with my payments?… How can I check how many payments are remaining on my membership payment?

What payment methods are available for customers using ClubZap?

Card payments and mobile payments… How do I initiate a payment using my mobile?… How do I initiate a payment using Revolut Pay?