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How do I adjust the billing date for a membership subscription?

Change the date payments are taken for an individual subscription.

This feature is only available to Club Administrators with full Admin privileges

  1. login to dashboard.clubzap.com

  2. Go to Membership -> Membership Sales

  3. Search for the payment you want to adjust based n the name or email of the payer

  4. Click on the name of the member returned in the search to view their payment profile

  5. Click on the ellipsis menu (3 dots ...) on the top right

  6. Select the option to Change Billing Day

  7. Then use the dropdown to select the new Billing day in the month

Note: The Billing date can only be changed on payments with an active subscription - If a payment is in a subscription_errored state the payment will need to be successful charged which will return it to a subscribed state before the billing date can be changed and a subscription in a subscription_cancelled state will have to be restarted successfully to become subscribed again in order for its billing date to be updated.

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