To begin the process login to the admin portal and select the Products link from the menu and select the "Product Sales" link. 

  1. Search for the name of the person you wish to cancel/refund.
  2. Click on the refund or Stop subscription button. 

Note: Stop subscriptions button only appears if its a subscription payment rather than a once off payment for a product.

Refund Nominal Amount

This allows you to refund a nominal amount of money paid. In the Payments section click on the Refund button.

The amount to be refunded must be less or equal to the amount paid to date.

Did this answer your question?