When a member pays their membership for the new season on ClubZap (Step A) they have a Paid membership status for the current Season. When a club Registrar registers players or when a person registers themself on the IRFU Rugby Connect system (Step B) their profile appears as Active.
One of the biggest headaches for a club is identifying who has paid their membership on ClubZap versus who has been registered on the Governing Body system.
To synchronise member profiles on your Membership management System and the Registration system complete these 2 steps.
Once Synchronisation is completed if a match is found for the member on ClubZap their IRFU ID will be populated and their Registered status will be updated to show as Active for the current season.
Step 1: Download Member Registration Status
Select 'View Members' from the Membership menu
Select all fields and click Search
Click on Export to download your data to an Excel document
Note: There is no option to select specific fields as part of your export so all the data fields will be downloaded. ClubZap will only use the required fields and ignore the others.
Step 2: Synchronise Member Registration Status with ClubZap
From the ClubZap Admin portal (clubzap.com/signin) go to Membership -> Members
Select Governing Body Interface
Drag the .csv output file you obtained on completion of the Step 1 process above
4. Once the import file has been processed any members matching (First Name, Last Name, DOB) will have their IRFU ID populated and their Registration status set to Active for the current season.
Tips & Troubleshooting
How can I see a count of Registered Versus Not Registered for my Paid members?
Login to the ClubZap Admin portal (clubzap.com/signin)
Go to Membership -> Members
At the top of the page you will see a count of how many of your Paid members have been registered with the IRFU registration platform.
Note: If the Not Registered number appears high it is most likely because there has been an influx of membership payments since you last completed the synchronisation process above.
How do I check if a members ClubZap profile has been synchronised with their IRFU Profile?
Login to the ClubZap Admin portal (clubzap.com/signin)
Go to Membership -> Members
Search for the members name and click on the View option in the Actions column
Scroll down the members profile to Governing Bodies/Associations section to see the status. A Green tick indicates the member is registered with the IRDU for the coming season.
How do I manually update a members IRFU ID and Registration status on ClubZap?
Provided the member has been already been marked as registered on the IRFU platform you can manually mark individual member profiles as registered and update their IRFU ID as follows.
Login to the ClubZap Admin portal (clubzap.com/signin)
Go to Membership -> Members
Search for the members name and click on the View option in the Actions column
Scroll down the members profile to Governing Bodies/Associations section
Click on the Edit button
Add the IRFU ID in the identifier field and tick the check box to mark as Registered.
How do I download details of the failed synchronisation records?
When step 3 above is completed the Post Registration Import Results screen will summarise the outcome of the synchronisation. The highlighted icon above will trigger a download of the failed records including these fields:
How do I check the reason for a failed synchronisation for a member record?
Login to the ClubZap Admin portal (clubzap.com/signin)
Go to Membership -> Members
Search for the members name and click on the View option in the Actions column
Scroll down the members profile to Governing Bodies/Associations section
The Last Error column will detail the reason for the failed synchronisation if applicable
How do I check the time and date for the last synchronisation attempt for a member record?
Login to the ClubZap Admin portal (clubzap.com/signin)
Go to Membership -> Members
Search for the members name and click on the View option in the Actions column
Scroll down the members profile to Governing Bodies/Associations section
The Updated column will contain the timestamp for the last synchronisation attempt.
Can I receive an automated email summarising Registered V Not Registered members on ClubZap?
Every Monday morning the ClubZap platform sends out a Club Weekly Membership Report which summarises new signups, membership revenue and a count of those Members who paid on ClubZap and are marked as Registered versus Not Registered.
To ensure you get this weekly email update check out how to turn on system emails here
What happens when a new season starts?
When a season rolls over all members on ClubZap will transition from a Paid state to a pending_renewal state. Similarly on the IRFU system they will transition from Active to Expired.
The IRFU ID will be saved and remain associated with their profile and used in the matching process when synchronising member profiles.
How can a Coach view membership and registration status for their players?
A Club administrator can create squad reports as detailed here which will be emailed to coaches on a Friday morning. The report includes details of the paid up members and registered members as shown here.
