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How can I see what fees are applied for payments?
How can I see what fees are applied for payments?

Generate a reconciliation report via the admin dashboard to view all sales and identify the net amount to be transferred to your bank.

Declan Murphy avatar
Written by Declan Murphy
Updated over a week ago

One of the main pain points for club treasurers and administrators is trying to reconcile their clubs bank statement with payments made for membership and fundraising. You can generate a reconciliation report via the admin portal on ClubZap which clearly identifies:

  • Payer Details (Name & Email)

  • Transaction type: Membership / Fundraising

  • Product Name

  • Gross | Net amount | Fees

  • Transfer date from Stripe (may be a day or so after before landing in bank account) to your bank account

  1. Login to the ClubZap admin portal

  2. Go to Club Settings -> Stripe Accounts

  3. Click on the Generate Reconciliation button to extract a .csv report to be opened in excel.

Note: This feature is only available to high level administrators in your club.

Stripe - Held in reserve payments

Any new Stripe accounts are subject to the Stripe held in reserve policy where a percentage of money due for transfer is held in reserve on a rolling basis to cover potential refunds and disputes.

Stripe continuously monitor the account of each business that works with Stripe, assessing a range of factors including industry conditions, payment activity, dispute rate and refund rate. In some cases this monitoring indicates that a business faces elevated risk of customers requesting refunds or disputing charges. Refunds to customers can be delayed if a business does not have enough funds in its Stripe balance.

Stripe establish a reserve to help ensure funds are on hand to cover future refunds or disputes if a business doesn’t have enough funds in its Stripe balance. This type of reserve is routine, and does not impact your ability to continue accepting payments with Stripe.

Reserves are usually applied for 45-180 days and can be for any amount, from 5-100% of processing volume. The money is then transferred to your clubs bank account so when your club is in this status the net amount corresponding to a transfer date in your reconciliation report may not be 100% accurate as Stripe will apply a held in reserve on some amounts.

Learn more about reserves

Stripe Payouts Reconciliation Report

Reconcile each payout with the batch of transactions it settles.

The Payout reconciliation report helps you match the payouts you receive in your bank account with the batches of payments and other transactions that they relate to.

The payout reconciliation report is only available for users with automatic payouts enabled, and is optimized for users who prefer to reconcile the transactions included in each payout as a settlement batch. If you use manual payouts or prefer to track and reconcile your Stripe balance like a bank account, see the Balance report instead. Not sure? Check out our guide to choosing the right report.

More info here

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