How to Resolve Phone Number Mismatches During Payments on ClubZap
Introduction
Users may encounter issues during the payment confirmation process in ClubZap when an incorrect phone number appears. This issue arises because there is a mismatch between the phone number stored in your Stripe payment profile and the one associated with your account in ClubZap. Resolving this issue requires updating or deleting your Stripe profile for accurate details.
Identifying the Root Cause
ClubZap uses Stripe as its payment partner to process transactions. If the phone number stored in your Stripe profile differs from the correct number in your account or app settings, Stripe uses its records during payment confirmation. This discrepancy causes the wrong phone number to appear.
Standard Resolution Process
To resolve this issue and ensure successful transactions, follow the steps below:
Access Your Stripe Profile Management Page: - Visit the designated Stripe profile management page. This can be done using the Stripe customer profile management link or a deletion-specific link provided by Stripe.
Initiate Profile Deletion: - Enter the email address you use for Stripe payments. Stripe will send you an email with instructions to delete or reset your profile data.
Reset or Update Your Profile Data: - Follow the steps outlined by Stripe in the email to delete your profile. - Once deleted, recreate your Stripe profile using updated and accurate phone numbers.
Verify with a New Payment Attempt: - Complete a test purchase to ensure the correct number is now used at checkout.
Immediate Workarounds
If you need to make a payment while resolving the above issue, consider using the following alternatives:
Check Out as a Guest: Most payment interfaces allow transactions without using a saved profile. Select the guest checkout option and manually enter the correct payment details.
Use a New Stripe Profile: Instead of using the existing profile, you can set up a separate account with the correct phone number to facilitate the transaction.
Conclusion
Once you update or delete your Stripe profile, you can resume using ClubZap without encountering further phone number discrepancies during payment confirmations. These steps not only resolve the current issue but also ensure future transactions proceed smoothly with accurate information. For more assistance, refer to Stripe Support or contact ClubZap's customer support team.