Discount codes can be generated by a club administrator on the ClubZap admin portal for many reasons such as a early bird memebrship discounts, mid season signups, hard luck cases or coaches children discounts for example.
How do I create a membership discount code?
Login to dashboard.clubzap.com
From the menu on the left select Membership -> Manage Membership
Select the Discounts tab at the top of the page
Click on the button Add Discount
Complete the form for creating your discount:
Name: A descriptive name you want to apply to your discount (e.g.: Coaches Discount)
Start Date: Date at which the discount becomes active
End Date: Date at which discount becomes inactive
Discount Type: Percentage based or value based discount
if % based enter a value between 1 and 100
If fixed amount enter a monetary value
Add Membership Packages: Specify which membership package or packages you want this discount to apply to
Code: This is the code which has been automatically generated by the system for your details above.
Redemption limit: Specify if there is a limit on the number of times this discount code can be used.
Unlimited: The code can be used an infinite number of times during the Start and end Date limits.
Custom Number: Details the number of times the code can be used during the Start and end Date limits before its automatically marked as invalid.
Click on the Create button to complete the process of creating your new discount code.
Note: If you would like to create another code for the same discount you can select the Add code button on the form. This will allow you to have multiple codes with different Redemption limits set.
How do I view a list of available membership discount codes?
Login to dashboard.clubzap.com
From the menu on the left select Membership -> Manage Membership
Select the Discounts tab at the top of the page
Details are:
Name: Descriptive name applied when creating the discount
Redemptions: Number of times the discount code has been successfully applied
Amount: Value of discount depending on whether its a % discount or monetary value discount.
Start Date: Date the code becomes active
End Date: Date the code expires
Status:
Live: Code is active and available for use
Disabled: Code has been disabled and no longer available for use
Ended: The validity period (Start/End Date) for the code has expired.
Enabled: Details status of the code - toggle off to disable the code.
Actions:
Edit: Edit an existing discount profile.
Duplicate: This will replicate an existing Discount code profile and a new unique name will have to be defined for the duplicated profile.
Delete: This will remove the discount code form the system. This option is only available on codes that have no redemption recorded against them.
How do I check how many times a discount code has been used?
Login to dashboard.clubzap.com
From the menu on the left select Membership -> Manage Membership
Select the Discounts tab at the top of the page
From the Code column click on the name of the discount code you want to check
The following details are displayed:
Code: a mix of alphanumeric characters representing the discount code
Redemptions: Number of times the code was used versus the limit on usage
Status:
Live: Code is active and available for use
Disabled: Code has been disabled and no longer available for use
Ended: The validity period (Start/End Date) for the code has expired.
Created: Timestamp of code creation and details of what admin created the code.
Actions:
View Code Details
Cancel Code
How do I check who has used the discount code?
Login to dashboard.clubzap.com
From the menu on the left select Membership -> Manage Membership
Select the Discounts tab at the top of the page
Select the Redemptions tab to view who has redeemed the discount code which includes:
Code: Discount code alphanumeric value
Redeemed by: Details of the person who completed the memebrship transaction
Membership Package: Name of the memebrship product purchased using the code.
Date: Timestamp of then code was redeemed
Actions: Click on the action column to see full details of a particular memebrship transaction.
The following functionality is also available on this page:
... Button:
Edit: Edit an existing discount profile.
Duplicate: This will replicate an existing Discount code profile and a new unique name will have to be defined for the duplicated profile.
Delete: This will remove the discount code form the system. This option is only available on codes that have no redemption recorded against them.
Filter: List redemptions based on discount code(s)
Toggle: Enable/Disable the voucher code
How do I view an audit trail of changes to a discount code?
Login to dashboard.clubzap.com
From the menu on the left select Membership -> Manage Membership
Select the Discounts tab at the top of the page
From the Name column click on the name of the discount you want to view
From the Code column click on the discount code
Select the History tab to view a log of changes to the discount cod0 including
Name of club admin who made the change
Timestamp for the change
Details of the change
Examples: Updated State from active to inactive
Updated Valid to from 2025-11-03 to 2026-06-01
How to share a discount code with your members
Login to dashboard.clubzap.com
From the menu on the left select Membership -> Manage Membership
Select the Discounts tab at the top of the page
From the Name column click on the name of the discount you want to view
From the Code column click on the discount code you want to copy
Click on the Clipboard icon as highlighted below to copy the code which you can then paste into an email or phone message to share.
How to test the discount code you have generated
Login to dashboard.clubzap.com
From the menu on the left select Membership -> Manage Membership
Select the Discounts tab at the top of the page
From the Name column click on the name of the discount you want to view
From the Code column click on the discount code you want to test
Click on the Preview button on the bottom right as seen below
This will launch the memebrship form and you can use the Add Memebr to add a new member type and see the discount applied at the bottom of the memebrship form.
How does a member add a discount code on their memebrship?
Once a membership discount code has been provided by the club to a member they can enter that code on their memebrship form whether they are renewing a memebrship or signing up as a new memebr.
Once a discount exists for a memebrship package the following option will appear on the memebrship form:
As soon as a valid code is entered the discount will be applied straight away and is reflected in the memebrship price calculation at the bottom of the form.
How will the discount be represented in a membership receipt?
When a memebrship payment is successfully processed a receipt is automatically emailed to the payer. If a discount code was applied this will be represented on the memebrship receipt as shown in this example.
