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I am not receiving the verification code?
I am not receiving the verification code?

As part of the app install process a verification code is sent via text message (SMS) to your phone number.

Declan Murphy avatar
Written by Declan Murphy
Updated over a week ago

As part of the installation process you will be required to enter your phone number in order to receive a code to verify your registration. If you did not receive the SMS code here are some troubleshooting tips -

Request the code again and after 2 requests it should be sent via the back up delivery system

This resolves the majority of cases when people are not receiving the SMS code. When you follow the following process the backup system (Twilio) will trigger the sms to be send.

  1. Install the app - code does not arrive

  2. Enter a dummy code like 12345

  3. Click on the Resend Code button - wait 60 secs

  4. Click on the Resent Code button again

  5. The code should now arrive via SMS (text) message

Verify you entered your phone number correctly
The phone number you entered to receive the text message to will be displayed on screen - If this is incorrect you can edit the number by selecting "I didn't get a code" and clicking on your number as highlighted below. This will give you the option to enter the correct number.

Check your SMS Spam folder to see if the code is there

For Android phones, this is how you can retrieve blocked messages.

  1. Open the Messages app, and click the three dots on the top right corner of the screen.

  2. From that drop-down menu, choose “Settings.” From there, tap on “Block numbers and messages.” From there, go to “Blocked messages.”

  3. From there, all of your blocked text threads will be there.

  4. To retrieve a message thread with all of its messages, press and hold on to the conversation. After that, it will highlight the conversation.

  5. With the highlighted messages, three dots will appear at the top right corner of the screen. Tap those dots.

  6. A drop-down menu will appear. Select the option “Restore.”

  7. Your messages will now be retrieved, and this number will be able to call and text you again. The messages sent while the number was blocked will be in the Messages app, just like a regular thread.

For iPhones, there is no way to retrieve blocked messages, so your phone will not get weighed down by all of the messages inside the phone but blocked. However, that also means that the iPhone doesn’t collect blocked messages that you can access later.

If you want to ensure that you will still receive messages from someone, the best option is to unblock them. You won’t receive previously sent messages, but you will be able to receive all of the messages that are sent in the future.

Here is how to unblock numbers on an iPhone.

  1. Open up the Settings app, and go down to the “Phone” settings location. From there, scroll down to “Blocked Contacts.”

  2. This will show you a list of all the contacts that your phone has blocked. On the top right corner of the screen, select the “Edit” button.

  3. This will put a red button next to all of the contacts. Tap that button, and then tap “Unblock.”

  4. The contact will now be unblocked, and your phone will start being able to receive texts, calls, and Facetimes from them again.

If you still have not received your code please contact:

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