How can I regain access to my ClubZap account if I’m locked out?
If you're having trouble accessing your ClubZap account, follow these steps based on your situation:
1. Locked Out Due to Outdated Email
If your account is tied to an outdated email address that is no longer in use, here’s how you can regain access:
Verify the correct login email associated with your account.
Use this email address to log in to your ClubZap dashboard.
If you wish to update your email, request to have your login email updated to a new one.
Once the update is complete, an invitation will be sent to your new email address. Use this to access your account.
2. Locked Out After Changing Devices
If you've recently switched to a new phone and are unable to access your ClubZap account, follow these steps to regain access:
Uninstall the ClubZap app on your new phone if it's already installed.
Reinstall the ClubZap app from the official app store (available for iOS and Android).
Sign in with the same phone number you previously used for the account. - Note: Signing in with the same phone number ensures no data, chat messages, or group memberships are lost.
Additional Tips and Resources
Always ensure that your login credentials, such as your email or phone number, are up-to-date.
For further assistance, you can reach out to ClubZap support through the official website or app.
Regularly back up your account information to avoid access issues in the future.