# ClubZap Help Center

> Hi, how can we help?

## App Users

- [Download & install ClubZap](https://help.clubzap.com/en/articles/1333667-download-install-clubzap.md): Information on downloading the ClubZap app for Android and Apple iOS users.
- [I am not receiving the verification code?](https://help.clubzap.com/en/articles/1912964-i-am-not-receiving-the-verification-code.md): As part of the app install process a verification code is sent via text message \(SMS\) to your phone number.
- [Creating a new chat group via the app](https://help.clubzap.com/en/articles/4201489-creating-a-new-chat-group-via-the-app.md): Details on how an app administrator can create a new chat group.
- [Invite friends to use the ClubZap app using QR code or Sharable Link?](https://help.clubzap.com/en/articles/1343512-invite-friends-to-use-the-clubzap-app-using-qr-code-or-sharable-link.md): Share the ClubZap experience with your friends using a QR code or share the link to install ClubZap using other media channels.
- [Creating new chat events](https://help.clubzap.com/en/articles/4201580-creating-new-chat-events.md): Invite all your chat group members or a sub-group to your upcoming event. Set your event to auto recur, request reason for not going, set reminders and share responses.
- [Creating and Managing Chat Group Segments](https://help.clubzap.com/en/articles/5091312-creating-and-managing-chat-group-segments.md): Communicate with a subset of users in your chat group delivering event invites to specified individuals.
- [Invite people \(players or parents or coaches\) to join your chat group using a QR code or Sharable Link?](https://help.clubzap.com/en/articles/6709613-invite-people-players-or-parents-or-coaches-to-join-your-chat-group-using-a-qr-code-or-sharable-link.md): Invite others to Scan or Click to join your chat group.
- [How can I filter events in my Schedule view?](https://help.clubzap.com/en/articles/12702465-how-can-i-filter-events-in-my-schedule-view.md): Hide Cancelled events and filter events on Going, Not Going and Unresponded. Also filter out future recurring events.
- [How can I regain access to my ClubZap account if I’m locked out?](https://help.clubzap.com/en/articles/13363242-how-can-i-regain-access-to-my-clubzap-account-if-i-m-locked-out.md)
- [How can I resolve issues with ClubZap after switching to a new phone?](https://help.clubzap.com/en/articles/13363269-how-can-i-resolve-issues-with-clubzap-after-switching-to-a-new-phone.md)
- [Signing out and Signing in of your ClubZap app profile](https://help.clubzap.com/en/articles/14472072-signing-out-and-signing-in-of-your-clubzap-app-profile.md): Signing out of your ClubZap account will allow you to change the phone number associated with your Profile

## Club Administrators

- [How can I customise the links in the Clubhouse section of the app?](https://help.clubzap.com/en/articles/8644476-how-can-i-customise-the-links-in-the-clubhouse-section-of-the-app.md): Add your own links to provide a more customised app experience for your users.
- [Monitor Chat Group Activity for all chat groups in your club and view Sharable Links and QR Codes](https://help.clubzap.com/en/articles/8449021-monitor-chat-group-activity-for-all-chat-groups-in-your-club-and-view-sharable-links-and-qr-codes.md): View a summary of your clubs chat groups including most recent activity
- [How can I move my existing website to ClubZap?](https://help.clubzap.com/en/articles/11582980-how-can-i-move-my-existing-website-to-clubzap.md): Transfer your domain name and DNS management to ClubZap
- [What options are available for Pitch & Facilities Bookings?](https://help.clubzap.com/en/articles/13770820-what-options-are-available-for-pitch-facilities-bookings.md)
- [How can I manage sponsors and adverts on my ClubZap App?](https://help.clubzap.com/en/articles/16544551-how-can-i-manage-sponsors-and-adverts-on-my-clubzap-app.md): Add multiple adverts to your ClubZap app and a sponsor on your lotto screen.
- [View subscribers following your club](https://help.clubzap.com/en/articles/16801973-view-subscribers-following-your-club.md): See details of who has downloaded the app and is following your club and export these profile details.
- [How can I register my club?](https://help.clubzap.com/en/articles/1334266-how-can-i-register-my-club.md): I want to get my club using ClubZap so how can I activate us on the app?
- [Connecting your clubs X \(Twitter\) account](https://help.clubzap.com/en/articles/1335411-connecting-your-clubs-x-twitter-account.md): Integrate your existing X \(Twitter\) account with ClubZap to update automatically.
- [How can I start handling online payments?](https://help.clubzap.com/en/articles/1335216-how-can-i-start-handling-online-payments.md): Connect your club's bank account with our payment gateway to start handling payments.
- [How to connect your clubs Facebook account](https://help.clubzap.com/en/articles/1335299-how-to-connect-your-clubs-facebook-account.md): Integrate your existing Facebook account with ClubZap to update automatically.
- [Edit club details](https://help.clubzap.com/en/articles/1333087-edit-club-details.md): Edit your registered club name, county, country and club type associated with your clubs profile.
- [Add admins to the ClubZap Dashboard](https://help.clubzap.com/en/articles/1335500-add-admins-to-the-clubzap-dashboard.md): Invite new users to create their own login to access the admin portal.
- [What levels of admin access are available on the platform?](https://help.clubzap.com/en/articles/1461586-what-levels-of-admin-access-are-available-on-the-platform.md): Access levels are managed based on Communications and Payments features and are available to 4 types of user.
- [How to remove or downgrade an admin user?](https://help.clubzap.com/en/articles/1461542-how-to-remove-or-downgrade-an-admin-user.md): Downgrade an admin user to an editor or remove a user from access to your clubs account.
- [I have forgotten my admin password](https://help.clubzap.com/en/articles/1332113-i-have-forgotten-my-admin-password.md): I cannot remember my login password, how can I access my account?
- [Club Emergency Contact Information](https://help.clubzap.com/en/articles/1333645-club-emergency-contact-information.md): Contact Details for trained personnel for emergency situations in your sports club can be displayed in your ClubZAp app.
- [Adding/Updating your Club Crest or Logo](https://help.clubzap.com/en/articles/1333612-adding-updating-your-club-crest-or-logo.md): Adding a club crest or logo provides a more custom look to your ClubZap app. This can be setup on signup or at a later stage.
- [Editing your Admin Profile](https://help.clubzap.com/en/articles/1333301-editing-your-admin-profile.md): Admin users can edit their Name, Email and Phone number associated with their ClubZap profile.
- [Add new club teams on ClubZap](https://help.clubzap.com/en/articles/1335471-add-new-club-teams-on-clubzap.md): Notifications preferences can be set on a per team basis so any team in your club using ClubZap must be enabled first.

## Chat Group

- [Who can create groups and who can send messages?](https://help.clubzap.com/en/articles/2781204-who-can-create-groups-and-who-can-send-messages.md): Manage access privileges to group chat features.
- [How to use Polls](https://help.clubzap.com/en/articles/10183938-how-to-use-polls.md): Polls are a simple way to ask questions and get real-time answers in a group chat.
- [Join, leave or rejoin a chat group?](https://help.clubzap.com/en/articles/2606363-join-leave-or-rejoin-a-chat-group.md): Inviting users to a group, viewing available groups, join requests and exiting groups.
- [Sending direct messages between group admin and group members](https://help.clubzap.com/en/articles/4201626-sending-direct-messages-between-group-admin-and-group-members.md)
- [How can I view information about my chat group - Chat Group Info Screen?](https://help.clubzap.com/en/articles/9492092-how-can-i-view-information-about-my-chat-group-chat-group-info-screen.md): Manage your preferences fir your chat groups including child profiles and notification preferences.
- [How can I check and clear my pending join requests?](https://help.clubzap.com/en/articles/6626083-how-can-i-check-and-clear-my-pending-join-requests.md): Details here to see what chat groups you have requested to join but have not yet been accepted in to.
- [Chat Announcement Channel for messaging all your followers.](https://help.clubzap.com/en/articles/6023056-chat-announcement-channel-for-messaging-all-your-followers.md): Send an instant notification to all your clubs subscribers via the ClubZap announcement channel
- [How to archive and reactivate a chat group?](https://help.clubzap.com/en/articles/4706901-how-to-archive-and-reactivate-a-chat-group.md): At the end of your season you can archive a chat group so its no longer available to join. You can also reactivate an archived group.
- [How to merge multiple parents/guardians to a single child in a chat group or edit a child name or parent/guardian mapping.](https://help.clubzap.com/en/articles/5179318-how-to-merge-multiple-parents-guardians-to-a-single-child-in-a-chat-group-or-edit-a-child-name-or-parent-guardian-mapping.md): Avoid multiple responses for the same child in your group chat or correct a child name.
- [Sending text message to chat group members](https://help.clubzap.com/en/articles/4201567-sending-text-message-to-chat-group-members.md): Check for delivery and read receipts, copy and paste and delete messages.
- [How to add/edit/remove Children from a chat group?](https://help.clubzap.com/en/articles/4385083-how-to-add-edit-remove-children-from-a-chat-group.md): Group Admins and Parents can update children names.
- [How to accept or reject new group join requests?](https://help.clubzap.com/en/articles/4243399-how-to-accept-or-reject-new-group-join-requests.md): Private chat groups require a group admin to accept or reject join requests which is detailed here.
- [What is group chat and what are the benefits for my club?](https://help.clubzap.com/en/articles/2608483-what-is-group-chat-and-what-are-the-benefits-for-my-club.md): Our chat feature facilitates clubs to communicate with groups or teams in their club in a safe, secure and noise free environment.
- [How do I edit a group members name?](https://help.clubzap.com/en/articles/4362788-how-do-i-edit-a-group-members-name.md): A Club administrator can update a group members name via the admin portal.
- [Managing a group members privilege \(Add/Remove group admins\)](https://help.clubzap.com/en/articles/4201510-managing-a-group-members-privilege-add-remove-group-admins.md): An existing group admin can add new members, remove existing members or make an existing member an admin.
- [Adding/Removing Members to/from a group](https://help.clubzap.com/en/articles/4201559-adding-removing-members-to-from-a-group.md): A group admin can add existing app new users or contacts from their phone book to their chat group or remove existing users from a group.
- [Changing group settings including name, purpose and type](https://help.clubzap.com/en/articles/4201652-changing-group-settings-including-name-purpose-and-type.md): Update the group meta data as well as enabling/disabling open chat in your group.
- [How do i manage chat notifications and configure auto reply?](https://help.clubzap.com/en/articles/2606389-how-do-i-manage-chat-notifications-and-configure-auto-reply.md): Snooze chat notifications for a configurable time and setup an auto response when you are unavailable for a set time.
- [FAQs - Chat Groups](https://help.clubzap.com/en/articles/2582333-faqs-chat-groups.md): Here are some of the most frequently asked questions on how the chat feature works.
- [Sharing media files in ClubZap Chat](https://help.clubzap.com/en/articles/8499701-sharing-media-files-in-clubzap-chat.md): Details on how to share images from your photo gallery or instant images from your camera in your chat group.
- [How to update the Group role for a chat group member.](https://help.clubzap.com/en/articles/9867213-how-to-update-the-group-role-for-a-chat-group-member.md): Group Admins and Group Members can manage their role in a chat group as detailed here.
- [How to record a reason for not going to your events.](https://help.clubzap.com/en/articles/13618782-how-to-record-a-reason-for-not-going-to-your-events.md): No more tracking 1:1 messages from players/parents with excuses for non attendance. Simplified recording and reporting of non attendance
- [Video Help Files for Chat](https://help.clubzap.com/en/articles/15349517-video-help-files-for-chat.md)
- [Managing Chat Groups via the Admin Portal](https://help.clubzap.com/en/articles/15604183-managing-chat-groups-via-the-admin-portal.md): Create new chat groups, manage admins, add new members.
- [Sharing documents in ClubZap Chat groups](https://help.clubzap.com/en/articles/16780946-sharing-documents-in-clubzap-chat-groups.md): Details on how to share documents from your photo in your chat group.

## Schedule

- [How can I manually resend an event invite to a group?](https://help.clubzap.com/en/articles/5942387-how-can-i-manually-resend-an-event-invite-to-a-group.md): Resend an invite to those who have not responded yet to your event.
- [Record attendance at your event](https://help.clubzap.com/en/articles/4201622-record-attendance-at-your-event.md): Group admin can mark event attendance and request for a detailed report
- [How do I RSVP to an event?](https://help.clubzap.com/en/articles/5307729-how-do-i-rsvp-to-an-event.md): You can RSVP on behalf of one or multiple invited attendees associated with your chat profile for that group.
- [How do I synchronise ClubZap events with my calendar?](https://help.clubzap.com/en/articles/5670104-how-do-i-synchronise-clubzap-events-with-my-calendar.md): Set up ClubZap to automatically update your calendar for a single view of your life schedule in one place.
- [How to Duplicate, Edit, Cancel or Delete an existing Chat event.](https://help.clubzap.com/en/articles/5091077-how-to-duplicate-edit-cancel-or-delete-an-existing-chat-event.md): Duplicate, Edit, Cancel or Delete and existing event.
- [Check who is available for upcoming events and export list of responses](https://help.clubzap.com/en/articles/4201617-check-who-is-available-for-upcoming-events-and-export-list-of-responses.md): View number of RSVP responses received and view who these responses came from. You can also export the RSVP list to excel.
- [How to generate attendance reports for your events.](https://help.clubzap.com/en/articles/5204562-how-to-generate-attendance-reports-for-your-events.md): For tracking attendance at your events such as training, games or club meetings you an now generate a report for a specified time period.

## Account

- [How to Uninstall your app.](https://help.clubzap.com/en/articles/4836404-how-to-uninstall-your-app.md)
- [How do I delete my user account?](https://help.clubzap.com/en/articles/6804181-how-do-i-delete-my-user-account.md): If you would like to delete your user profile for the ClubZap app check this out.
- [Finding emergency club contact info](https://help.clubzap.com/en/articles/1343541-finding-emergency-club-contact-info.md): Most clubs have trained personnel to deal with emergency situations but who are they?
- [How do I manage my notifications?](https://help.clubzap.com/en/articles/1335185-how-do-i-manage-my-notifications.md): Customise your preferences for notifications based on team preference and news type.
- [How to personalise your notification controls](https://help.clubzap.com/en/articles/10079596-how-to-personalise-your-notification-controls.md): Manage your notifications for Club News, Results and Chat messages and troubleshoot with sending test notifications.
- [Following multiple clubs?](https://help.clubzap.com/en/articles/1334349-following-multiple-clubs.md): Details on how to follow multiple clubs for updates or unfollow clubs.
- [How can I check if I have the latest version of ClubZap on my phone?](https://help.clubzap.com/en/articles/4201670-how-can-i-check-if-i-have-the-latest-version-of-clubzap-on-my-phone.md): For best experience ensure you always have the latest release of the ClubZap app on your phone.
- [I am not receiving push notifications - Check Phone Settings](https://help.clubzap.com/en/articles/8700839-i-am-not-receiving-push-notifications-check-phone-settings.md): Check your settings and troubleshoot why you are not receiving notifications

## Communications

- [What options exist for a club website with ClubZap?](https://help.clubzap.com/en/articles/8650608-what-options-exist-for-a-club-website-with-clubzap.md): Use our template for a new website or integrate your existing website via Wordpress Plugin, API, iFrames
- [ClubZap WordPress Plugin for managing 3rd party WordPress websites](https://help.clubzap.com/en/articles/8650780-clubzap-wordpress-plugin-for-managing-3rd-party-wordpress-websites.md): Integrating WordPress Developed Websites with ClubZap
- [ClubZap API for managing 3rd party websites](https://help.clubzap.com/en/articles/8650751-clubzap-api-for-managing-3rd-party-websites.md): Integrating 3rd Party Websites with ClubZap
- [Implementing iFrames to embed ClubZap web pages on your 3rd party website](https://help.clubzap.com/en/articles/8650766-implementing-iframes-to-embed-clubzap-web-pages-on-your-3rd-party-website.md)
- [Does ClubZap provide DNS Management and Email hosting?](https://help.clubzap.com/en/articles/14704665-does-clubzap-provide-dns-management-and-email-hosting.md)
- [How can I manage sponsors and adverts on my ClubZap Website](https://help.clubzap.com/en/articles/5782183-how-can-i-manage-sponsors-and-adverts-on-my-clubzap-website.md): Update your website sponsors and website adverts.
- [Inserting Links into your webpage](https://help.clubzap.com/en/articles/4827535-inserting-links-into-your-webpage.md): includes email MailTo links.
- [Adding Images to your Website Pages](https://help.clubzap.com/en/articles/4827527-adding-images-to-your-website-pages.md)
- [SEO Tips for best website ranking](https://help.clubzap.com/en/articles/2212931-seo-tips-for-best-website-ranking.md): Ensure your website appears as far up the search engine rankings as possible.
- [Managing Website Pages](https://help.clubzap.com/en/articles/1461585-managing-website-pages.md): Create/Modify/Delete/Order website pages including Contacts, Honours, About, History.
- [How to update your Club Website](https://help.clubzap.com/en/articles/1502098-how-to-update-your-club-website.md): Help for using the ClubZap Content Management System
- [Configuring your website settings](https://help.clubzap.com/en/articles/1522851-configuring-your-website-settings.md): Detail your club profile information such as location, colours, contact email etc.
- [Viewing traffic analytics for you club website](https://help.clubzap.com/en/articles/2007542-viewing-traffic-analytics-for-you-club-website.md): Any website using the ClubZap template will have analytics enabled by default.
- [Managing your websites Photo Gallery](https://help.clubzap.com/en/articles/1548859-managing-your-websites-photo-gallery.md): Creating new folders and adding new images to your photo gallery.
- [Managing Website Carousel Photos](https://help.clubzap.com/en/articles/1523079-managing-website-carousel-photos.md): Adding and Removing the main photo images from your website.
- [Managing your Club Contacts](https://help.clubzap.com/en/articles/5665447-managing-your-club-contacts.md): Add/Update/Remove Club Contacts
- [What level of admin access are available on the system?](https://help.clubzap.com/en/articles/4136587-what-level-of-admin-access-are-available-on-the-system.md): Multiple levels of access exists including app admins, chat group admins as well as editor level and adminstrator access.
- [How can I add images, photos and videos in my news article?](https://help.clubzap.com/en/articles/3748591-how-can-i-add-images-photos-and-videos-in-my-news-article.md): Embed multiple images, photos and videos in news items.
- [Bulk Uploading Fixtures](https://help.clubzap.com/en/articles/3325222-bulk-uploading-fixtures.md): Import your seasons fixtures or multiple fixtures at once using our import tool.
- [Publishing news content](https://help.clubzap.com/en/articles/1335099-publishing-news-content.md): Add, Modify and delete club news articles on your clubs website, app and social media. 1 Click updates 4 channels.
- [How do I grant admin access for app users?](https://help.clubzap.com/en/articles/2611478-how-do-i-grant-admin-access-for-app-users.md): App admins can manage fixtures, results as well as creating new chat groups. Creating & removing admins is covered here.
- [How do I update content for my club using my phone?](https://help.clubzap.com/en/articles/2012662-how-do-i-update-content-for-my-club-using-my-phone.md): Adding news content, fixtures, results etc on the go
- [News Editor - Feature Guide](https://help.clubzap.com/en/articles/2342064-news-editor-feature-guide.md): Our new editor is now live with some plenty of features to enhance how your content appears on both the app and club websites.
- [How do ClubZap notifications work?](https://help.clubzap.com/en/articles/2009144-how-do-clubzap-notifications-work.md): Details on in-app and push notifications and when and how they are delivered.
- [Managing results](https://help.clubzap.com/en/articles/1344359-managing-results.md): Update existing fixtures/schedule with a result or create a new result. Scores can also be hidden and only result published.
- [Logging in to ClubZap Admin Portal](https://help.clubzap.com/en/articles/1332099-logging-in-to-clubzap-admin-portal.md): The ClubZap Admin Portal is accessible via your web browser and used to manage Communications and Payments for your club.
- [Fixtures, Events & Scheduling](https://help.clubzap.com/en/articles/1344322-fixtures-events-scheduling.md): Creating new events on the platform for whats going on in your club.
- [How can I add a link in my news article?](https://help.clubzap.com/en/articles/1335130-how-can-i-add-a-link-in-my-news-article.md): I want to embed a link to an external page in my news article.
- [What size images can I add for news articles?](https://help.clubzap.com/en/articles/2782515-what-size-images-can-i-add-for-news-articles.md): Thumbnail images for articles and embedded images require certain sizing for clarity.
- [How recurring events work?](https://help.clubzap.com/en/articles/13263934-how-recurring-events-work.md)

## Payments

- [How can I resolve phone number mismatches during payments on ClubZap caused by Stripe profiles?](https://help.clubzap.com/en/articles/13363325-how-can-i-resolve-phone-number-mismatches-during-payments-on-clubzap-caused-by-stripe-profiles.md)
- [ClubZap \<-\> Stripe FAQs](https://help.clubzap.com/en/articles/15957508-clubzap-stripe-faqs.md)
- [How can I view a list of restarted membership payments?](https://help.clubzap.com/en/articles/6783806-how-can-i-view-a-list-of-restarted-membership-payments.md): When a subscription is cancelled it can be restarted by the payer and admins can view a list of restarted subscriptions on the dashboard.
- [How does an system admin hibernate a member or mark a member as a non\_renewal?](https://help.clubzap.com/en/articles/6991172-how-does-an-system-admin-hibernate-a-member-or-mark-a-member-as-a-non_renewal.md): If a member has decided not to renew membership you can update their status to non\_renewal so their status on the system is up to date.
- [How to export Membership Sales?](https://help.clubzap.com/en/articles/5511619-how-to-export-membership-sales.md): Get a detailed report on successful and failed payments.
- [How can I check what members are not assigned to a squad?](https://help.clubzap.com/en/articles/6029514-how-can-i-check-what-members-are-not-assigned-to-a-squad.md): View a list of members are not part of a squad
- [How do I customise membership renewal and receipt emails?](https://help.clubzap.com/en/articles/5920720-how-do-i-customise-membership-renewal-and-receipt-emails.md): Add custom text to your membership renewal and receipt.
- [What are the payment status types available on ClubZap?](https://help.clubzap.com/en/articles/5259460-what-are-the-payment-status-types-available-on-clubzap.md): Details on a membership or product sale status.
- [How to manage membership renewal email reminders for a club or an individual.](https://help.clubzap.com/en/articles/5179100-how-to-manage-membership-renewal-email-reminders-for-a-club-or-an-individual.md): Enable/Disable membership renewals for all the club or disable for an individual.
- [How can I opt out of receiving membership renewal emails?](https://help.clubzap.com/en/articles/6028734-how-can-i-opt-out-of-receiving-membership-renewal-emails.md): If you have already paid or do not intent to pay you can turn off the weekly renewal reminders and mark yourself as a non renewal.
- [How to remove a membership product?](https://help.clubzap.com/en/articles/5106177-how-to-remove-a-membership-product.md): You can make a membership product invisible so it an still be purchased with a hidden link or make it unavailable for purchase to all.
- [Manage your squad members status and add new group admins.](https://help.clubzap.com/en/articles/4815767-manage-your-squad-members-status-and-add-new-group-admins.md): Squad admins will receive a weekly email listing paid and unpaid members in their team.
- [Club Membership Summary & Squad Reports](https://help.clubzap.com/en/articles/4815659-club-membership-summary-squad-reports.md): Generate membership reports based on teams and send automated summary to coach or squad admins.
- [Assign/Remove Players & Coaches to/from the Squads you created](https://help.clubzap.com/en/articles/4815696-assign-remove-players-coaches-to-from-the-squads-you-created.md): Filter players based on Gender, Sport, Age etc. and assign to the relevant squad\(s\) or remove existing players or delete a squad.
- [Create a new Squad for team based reports and assigning Governing body](https://help.clubzap.com/en/articles/4815669-create-a-new-squad-for-team-based-reports-and-assigning-governing-body.md): Generate membership reports on paid/unpaid members and email automatically to the team coach. Also show Governing body registration status.
- [Merging Duplicate Members](https://help.clubzap.com/en/articles/5194687-merging-duplicate-members.md): Pending members and Active member profiles can be merged into one profile.
- [How do I restart a failed membership subscription payment?](https://help.clubzap.com/en/articles/4603024-how-do-i-restart-a-failed-membership-subscription-payment.md): When a subscription payment fails it is retried 4 times before being cancelled. Restarting a cancelled subscription is detailed here.
- [How can I pause and resume subscription payments?](https://help.clubzap.com/en/articles/3854300-how-can-i-pause-and-resume-subscription-payments.md): You can temporarily freeze subscription payments for both membership and product payments on a individual basis and resume at a later stage.
- [What payment methods are available for customers using ClubZap?](https://help.clubzap.com/en/articles/3738334-what-payment-methods-are-available-for-customers-using-clubzap.md): Card payments and mobile payments.
- [How do membership waiting lists work?](https://help.clubzap.com/en/articles/4625599-how-do-membership-waiting-lists-work.md): If your club membership is oversubscribed or you wish to vet new members then implementing a waiting list can simplify this process.
- [How can I close or pause membership signups?](https://help.clubzap.com/en/articles/4539571-how-can-i-close-or-pause-membership-signups.md): If you become oversubscribed or your membership season has finished you can can simple enable or disable membership processing here.
- [Manually Adding Members onto the system or marking a member as paid](https://help.clubzap.com/en/articles/3695765-manually-adding-members-onto-the-system-or-marking-a-member-as-paid.md): Manually add cash payments onto the system or mark a pending\_renewal as paid
- [Adding/removing users to Stripe Account](https://help.clubzap.com/en/articles/3240695-adding-removing-users-to-stripe-account.md): Invite more admin users to have access to your Stripe dashboard
- [How can I provide a membership receipt for the payer or resend receipt email?](https://help.clubzap.com/en/articles/2985061-how-can-i-provide-a-membership-receipt-for-the-payer-or-resend-receipt-email.md): You can generate an official receipt for membership payment at any time via the admin portal or resend the original email receipt.
- [How do I refund a full/partial membership payment or cancel a subscription?](https://help.clubzap.com/en/articles/2792319-how-do-i-refund-a-full-partial-membership-payment-or-cancel-a-subscription.md): Refund full or partial membership payment, freeze instalment payments or cancel further subscriptions where applicable.
- [What is Stripe Checkout / Link with Stripe?](https://help.clubzap.com/en/articles/2732929-what-is-stripe-checkout-link-with-stripe.md): Using an SMS code from Stripe to expedite online payments.
- [Setting up membership for the coming season](https://help.clubzap.com/en/articles/2587647-setting-up-membership-for-the-coming-season.md): Existing clubs with membership active can set themselves up for the new season in 2 easy steps.
- [A guide to membership signup on ClubZap](https://help.clubzap.com/en/articles/3638384-a-guide-to-membership-signup-on-clubzap.md): How do I pay club for my club membership on the ClubZap app?
- [How to create a Stripe account to start processing online payments?](https://help.clubzap.com/en/articles/2587613-how-to-create-a-stripe-account-to-start-processing-online-payments.md): ClubZap uses Stripe as our payment platform for secure payment processing. You will need to create a new Stripe account via the ClubZap Admin portal to handle online payments and connect your club/...
- [Stripe Payout Frequency & Transaction Logs](https://help.clubzap.com/en/articles/2418451-stripe-payout-frequency-transaction-logs.md): Customise payout frequency from Stripe to your bank account or disable automatic payments in favour of manual payments.
- [Can I change members details in a multi membership plan?](https://help.clubzap.com/en/articles/2418428-can-i-change-members-details-in-a-multi-membership-plan.md): If you have purchased a family membership you can edit the existing members or add new members or remove a member at any time.
- [How can I change the bank account associated with my Stripe account for receiving payments?](https://help.clubzap.com/en/articles/2238044-how-can-i-change-the-bank-account-associated-with-my-stripe-account-for-receiving-payments.md): To update your bank account on file with Stripe and to change where you receive future payouts:
- [How our Membership Management works](https://help.clubzap.com/en/articles/1336518-how-our-membership-management-works.md): Setting up membership and tracing payments
- [Creating a new membership package](https://help.clubzap.com/en/articles/1336525-creating-a-new-membership-package.md): Customise your membership forms to collect the information you require on each member.
- [Sorting Membership Packages for Sale](https://help.clubzap.com/en/articles/1562489-sorting-membership-packages-for-sale.md): Details how to reorder your membership packages in the list so they appear in the order of your choice.
- [How can I export all or customise an export of membership records?](https://help.clubzap.com/en/articles/1636242-how-can-i-export-all-or-customise-an-export-of-membership-records.md): You can export all membership record fields to csv/excel to create your own reports.
- [Enable and Disable online membership](https://help.clubzap.com/en/articles/1336527-enable-and-disable-online-membership.md)
- [How can I create a new season?](https://help.clubzap.com/en/articles/1335199-how-can-i-create-a-new-season.md): Archive membership based on calendar year or sporting season.
- [Can I clone a membership package?](https://help.clubzap.com/en/articles/2083198-can-i-clone-a-membership-package.md): You can clone a membership package from a previous season to expedite the setup of new packages for the coming season.
- [How Do I Turn On 'Payment Received' Notifications From Stripe?](https://help.clubzap.com/en/articles/2006315-how-do-i-turn-on-payment-received-notifications-from-stripe.md): Receive email notification on payments.
- [How to generate Team Sheets](https://help.clubzap.com/en/articles/8341123-how-to-generate-team-sheets.md): Team Sheets are created based on player assignment to squads
- [How to generate an executive report summarising membership sales.](https://help.clubzap.com/en/articles/8418253-how-to-generate-an-executive-report-summarising-membership-sales.md)
- [Membership - FAQs](https://help.clubzap.com/en/articles/8420459-membership-faqs.md): Reference to Frequently asked questions by members on paying membership
- [Membership Squads - FAQ](https://help.clubzap.com/en/articles/8425684-membership-squads-faq.md): Information on squad reports for coaches and team administrators
- [How can I export email address for my club members?](https://help.clubzap.com/en/articles/8505523-how-can-i-export-email-address-for-my-club-members.md): To contact your members via email you can export member details and use tools such as Gmail Mail Merge or MailChimp.
- [How can I change the member type associated with a member?](https://help.clubzap.com/en/articles/8613703-how-can-i-change-the-member-type-associated-with-a-member.md): Fix member profiles where the incorrect member type was selected.
- [How to check the reason for a failed subscription payment and next retry date](https://help.clubzap.com/en/articles/8650829-how-to-check-the-reason-for-a-failed-subscription-payment-and-next-retry-date.md): Details also on the email a payer receives when their payment fails
- [How can I move members across membership seasons?](https://help.clubzap.com/en/articles/8804833-how-can-i-move-members-across-membership-seasons.md): Admins can now Move Memberships from the previous season to the current or upcoming membership season.
- [Exporting your Members Registration status from your Governing Body](https://help.clubzap.com/en/articles/9774280-exporting-your-members-registration-status-from-your-governing-body.md): Export member status from IRFU \(Rugby connect\), Hockey Ireland \(Match Day\), Basketball Ireland \(Sport80\), GAA \(Foireann\) and FAI \(Comet\).
- [How do I view a list of NEW members versus RENEWING members?](https://help.clubzap.com/en/articles/10200365-how-do-i-view-a-list-of-new-members-versus-renewing-members.md): See a list of new members for the current season
- [How does the ClubZap Medical Disclosure feature work?](https://help.clubzap.com/en/articles/10305957-how-does-the-clubzap-medical-disclosure-feature-work.md): Collect medical disclosure info on members to be shared with coaches while at the same time ensuring personal information remains private.
- [How can I view a list of non renewing members?](https://help.clubzap.com/en/articles/10349444-how-can-i-view-a-list-of-non-renewing-members.md): Non renewal members are those who paid last season but are not renewing this season.
- [How can I cancel my membership subscription, request receipt or change card details via self care?](https://help.clubzap.com/en/articles/10476676-how-can-i-cancel-my-membership-subscription-request-receipt-or-change-card-details-via-self-care.md): Update the card associated with your subscription or cancel your subscription for memebrship or request a receipt.
- [How can I view a list of members registered or not registered with the Governing Body?](https://help.clubzap.com/en/articles/10628652-how-can-i-view-a-list-of-members-registered-or-not-registered-with-the-governing-body.md): Filter your member list to view synchronisation status with Governing Body
- [Link your club membership\(s\) to your app profile.](https://help.clubzap.com/en/articles/11794618-link-your-club-membership-s-to-your-app-profile.md): View your membership purchase history for all your clubs on the ClubZap app and access your payment receipts on demand.
- [Membership Discount Codes](https://help.clubzap.com/en/articles/12742358-membership-discount-codes.md): Clubs can generate discount codes which can be a percentage or monetary discount which a member can apply to a memebrship price on checkout.
- [Analyse your member sales with detailed statistics](https://help.clubzap.com/en/articles/12960962-analyse-your-member-sales-with-detailed-statistics.md): Breakdown sales on multiple insights including age groups, gender, playing v nonplaying, renewing v new members, governing body etc.
- [How to generate a monthly membership report](https://help.clubzap.com/en/articles/12992264-how-to-generate-a-monthly-membership-report.md): When managing monthly payments for memebrship whether it be a fixed number of instalments or recurring monthly payments it can often be difficult for clubs to identify people who have defaulted on ...
- [How can admins verify and address duplicate subscriptions?](https://help.clubzap.com/en/articles/13363360-how-can-admins-verify-and-address-duplicate-subscriptions.md)
- [How can members access and share membership links in ClubZap?](https://help.clubzap.com/en/articles/14052031-how-can-members-access-and-share-membership-links-in-clubzap.md)
- [How can I resolve membership renewal issues for my club?](https://help.clubzap.com/en/articles/14052046-how-can-i-resolve-membership-renewal-issues-for-my-club.md)
- [Membership Product Billing Strategies](https://help.clubzap.com/en/articles/15655542-membership-product-billing-strategies.md): This guide explains how some of the newer Membership Product billing related settings affect checkout, first payment and billing schedules.
- [How can I view a list of cancelled and restarted payments?](https://help.clubzap.com/en/articles/6783794-how-can-i-view-a-list-of-cancelled-and-restarted-payments.md): When a subscription is cancelled it can be restarted by the payer and admins can view a list of restarted subscriptions on the dashboard.
- [What system report and real-time sales notification emails are available on the system?](https://help.clubzap.com/en/articles/6584701-what-system-report-and-real-time-sales-notification-emails-are-available-on-the-system.md): Details of email reports generated by the ClubZap system which include real-time email notifications for product purchases and status change of existing subscriptions as well as weekly email report...
- [How do ClubZap QR Codes work?](https://help.clubzap.com/en/articles/6557698-how-do-clubzap-qr-codes-work.md)
- [Exporting Attendee Lists for your Camps](https://help.clubzap.com/en/articles/6418094-exporting-attendee-lists-for-your-camps.md): Export a list of people who have signed up for your Summer, Easter, Halloween or other camp for your club. © 2022: clubzap.com
- [How do I add custom fields to my products?](https://help.clubzap.com/en/articles/5705144-how-do-i-add-custom-fields-to-my-products.md): Customise your products with text fields, dropdowns, checkboxes, multi select, date select and policy acceptance fields.
- [Sorting product listings in your club shop.](https://help.clubzap.com/en/articles/5307859-sorting-product-listings-in-your-club-shop.md): Define what products appear above others in the product list.
- [How do I restart a failed product subscription payment?](https://help.clubzap.com/en/articles/4603469-how-do-i-restart-a-failed-product-subscription-payment.md): When a subscription payment fails it is retried 4 times before entering an errored state. Restarting a failed subscription is detailed here.
- [How can I provide a product sales receipt for payer or resend receipt email](https://help.clubzap.com/en/articles/4507327-how-can-i-provide-a-product-sales-receipt-for-payer-or-resend-receipt-email.md): You can generate an official receipt for product sales at any time via the admin portal or resend the original email receipt.
- [How do I change the frequency of Stripe payouts?](https://help.clubzap.com/en/articles/3652239-how-do-i-change-the-frequency-of-stripe-payouts.md): Select the timing of when you receive your Stripe funds to your clubs bank account after a successful payment.
- [How do I complete a full or partial refund of a product payment or cancel any further subscription payments?](https://help.clubzap.com/en/articles/2851418-how-do-i-complete-a-full-or-partial-refund-of-a-product-payment-or-cancel-any-further-subscription-payments.md): Refund full product payment or partial amount and cancel further subscriptions where applicable.
- [How to Clone an existing fundraising product?](https://help.clubzap.com/en/articles/4546914-how-to-clone-an-existing-fundraising-product.md): Simplify the process of creating new camp, merchandise and fundraising products with a single click.
- [What payment options are available for membership and fundraising?](https://help.clubzap.com/en/articles/2362282-what-payment-options-are-available-for-membership-and-fundraising.md): We can support a number of payment options including once off, subscription based, pay by instalments and Recurring payments.
- [Adding new products for sale](https://help.clubzap.com/en/articles/1344647-adding-new-products-for-sale.md): Create and manage products for sale including fundraising, camps, merchandise and fees.
- [How can I sell fundraising online.](https://help.clubzap.com/en/articles/1335188-how-can-i-sell-fundraising-online.md): Create new products and publish for sale via ClubZap.
- [Activate or DeActivate an existing product](https://help.clubzap.com/en/articles/1344678-activate-or-deactivate-an-existing-product.md): Products can be enabled or disabled for sale at any time.
- [Modify an existing product](https://help.clubzap.com/en/articles/1344665-modify-an-existing-product.md): Disable or modify a product that exists for sale
- [How can I export the product sales into a report.](https://help.clubzap.com/en/articles/1576309-how-can-i-export-the-product-sales-into-a-report.md): Useful for events where you want a list of who has paid to cross check with their digital receipt.
- [Managing your Club Camp with ClubZap](https://help.clubzap.com/en/articles/9297367-managing-your-club-camp-with-clubzap.md): Simplify the registration, payment and communication process for your camps
- [How to Increase Camp Capacity](https://help.clubzap.com/en/articles/11087436-how-to-increase-camp-capacity.md): When limits are applied to your camps they will be marked as sold out when capacity reached but you can increase the capacity as follows.
- [ClubZap Events - Scanning Tickets](https://help.clubzap.com/en/articles/12025294-clubzap-events-scanning-tickets.md): Running an event - selling tickets - scanning tickets
- [How to get your club lotto up and running on ClubZap](https://help.clubzap.com/en/articles/8698234-how-to-get-your-club-lotto-up-and-running-on-clubzap.md): Details on the steps involved to start selling lotto for your club on ClubZap.
- [How do I update Lotto Jackpot Value?](https://help.clubzap.com/en/articles/5509667-how-do-i-update-lotto-jackpot-value.md): Manually change lotto jackpot if the automated price assigned needs updating.
- [How do I view and export lotto entries?](https://help.clubzap.com/en/articles/6712254-how-do-i-view-and-export-lotto-entries.md): See the list of current lotto entries and export the list if required.
- [How do I view past lotto draw information?](https://help.clubzap.com/en/articles/6718564-how-do-i-view-past-lotto-draw-information.md): View details on historic draws including revenue revenue generaned and number of entries.
- [Adding Split the Bucket Draw Results](https://help.clubzap.com/en/articles/7030019-adding-split-the-bucket-draw-results.md): Update your weekly draw results for STB.
- [What email notifications are delivered for Lotto?](https://help.clubzap.com/en/articles/4822193-what-email-notifications-are-delivered-for-lotto.md): Email notifications on purchase and draw results which include draws remaining and an option to continue your subscription on expiry.
- [Lotto entry email detailing all lotto entries for your next draw](https://help.clubzap.com/en/articles/4110861-lotto-entry-email-detailing-all-lotto-entries-for-your-next-draw.md): A Single click will detail payers including number choice. This information can be exported to csv.
- [Selecting lucky dip winners from online sales](https://help.clubzap.com/en/articles/4110847-selecting-lucky-dip-winners-from-online-sales.md): An admin can select as many lucky dip winners as they wish from online sales.
- [Adding Lotto Draw Results](https://help.clubzap.com/en/articles/1613136-adding-lotto-draw-results.md): Update your weekly draw results for lotto including winning numbers, jackpot details and lucky winners.
- [Checking for lotto winners](https://help.clubzap.com/en/articles/4110809-checking-for-lotto-winners.md): An admin can enter the winning numbers for a draw and check for a full match of numbers or match 3 etc.
- [Adding Draw the Joker Results](https://help.clubzap.com/en/articles/4822360-adding-draw-the-joker-results.md)
- [How does ClubZap reengage expired lotto players?](https://help.clubzap.com/en/articles/8613121-how-does-clubzap-reengage-expired-lotto-players.md): An expired lotto player is someone who is no longer in your lotto draw. Details on viewing/exporting expired players here.
- [What insights and analytics are available on club lotto?](https://help.clubzap.com/en/articles/8698309-what-insights-and-analytics-are-available-on-club-lotto.md): View how well your lotto is performing week on week and the revenue being generated based on configurable timelines.
- [How can I cancel my lotto or fundraising subscription or change card details via self care?](https://help.clubzap.com/en/articles/8709257-how-can-i-cancel-my-lotto-or-fundraising-subscription-or-change-card-details-via-self-care.md): Update your card details or cancel further payments for lotto or other fundraising subscriptions.
- [What information is gathered on the Lotto sign up form?](https://help.clubzap.com/en/articles/8832387-what-information-is-gathered-on-the-lotto-sign-up-form.md): Details information a user is asked for when joining your club lotto.
- [How to get your club 50/50 or Split the Pot up and running on ClubZap](https://help.clubzap.com/en/articles/11778523-how-to-get-your-club-50-50-or-split-the-pot-up-and-running-on-clubzap.md): Details on the steps involved to start selling your 50/50 fundraising for your club on ClubZap.
- [How do I opt out of receiving the lotto reengagement emails?](https://help.clubzap.com/en/articles/11867191-how-do-i-opt-out-of-receiving-the-lotto-reengagement-emails.md): top sending me the lotto entry reminder emails
- [What happens when a lotto draw does not take place?](https://help.clubzap.com/en/articles/13311015-what-happens-when-a-lotto-draw-does-not-take-place.md): When a draw does not take place credits will be assigned to players who are on a recurring subscription.
- [How should I manage lotto draw schedule changes, including postponements or running multiple draws?](https://help.clubzap.com/en/articles/13363302-how-should-i-manage-lotto-draw-schedule-changes-including-postponements-or-running-multiple-draws.md)
- [What happens if I buy a lotto ticket late or the previous draw is incomplete?](https://help.clubzap.com/en/articles/13363323-what-happens-if-i-buy-a-lotto-ticket-late-or-the-previous-draw-is-incomplete.md)
- [How can I import offline lotto sales?](https://help.clubzap.com/en/articles/14967129-how-can-i-import-offline-lotto-sales.md): Bulk upload your cash/offline lotto sales into your online draw to facilitate number checking and generating lucky dips.
- [How can I import offline draw sales?](https://help.clubzap.com/en/articles/16527065-how-can-i-import-offline-draw-sales.md): Bulk upload your cash/offline lotto sales into your online draw to facilitate generating lucky dips.

## Governance

- [Governance - Coaches Vetting & Safeguarding Tracking & Coaching Level](https://help.clubzap.com/en/articles/16151209-governance-coaches-vetting-safeguarding-tracking-coaching-level.md): Details how to track Vetting status and Safeguarding status for your coaches as well as recording coaches qualifications
- [How can I see Stripe Payouts and reconcile payments with my Bank Statement?](https://help.clubzap.com/en/articles/8608409-how-can-i-see-stripe-payouts-and-reconcile-payments-with-my-bank-statement.md): View all scheduled payouts and see what each payout is made up of.
- [How can I see what fees are applied for payments?](https://help.clubzap.com/en/articles/4605317-how-can-i-see-what-fees-are-applied-for-payments.md): Generate a reconciliation report via the admin dashboard to view all sales and identify the net amount to be transferred to your bank.
- [Reconcile payments with Bank statement](https://help.clubzap.com/en/articles/7984647-reconcile-payments-with-bank-statement.md): Generate a reconciliation report to map ClubZap payments with the revenue transferred from Stripe into your clubs bank account.
- [Can ClubZap pass on Card Fees to the payer?](https://help.clubzap.com/en/articles/12136445-can-clubzap-pass-on-card-fees-to-the-payer.md): Details on how passing on card fees is implemented
- [ClubZap & GDPR](https://help.clubzap.com/en/articles/1949690-clubzap-gdpr.md): How ClubZap simplifies compliance for your sports club around GDPR.
- [Cookie Policy](https://help.clubzap.com/en/articles/1949684-cookie-policy.md)
- [Privacy Policy](https://help.clubzap.com/en/articles/1949675-privacy-policy.md): This Privacy Policy relates to our privacy practices in connection with ClubZap.com or Clubifyapp.com \(the “Site”\).
- [GDPR for Sports Clubs?](https://help.clubzap.com/en/articles/1939398-gdpr-for-sports-clubs.md): We have implemented a range of new features to ensure ClubZap and your sports club are compliant with the new EU regulation around GDPR.
- [How can I add a Privacy page to my club Website?](https://help.clubzap.com/en/articles/11144269-how-can-i-add-a-privacy-page-to-my-club-website.md): How to detail your clubs privacy policy on your club website.
- [ClubZap integration/synchronisation with Foireann](https://help.clubzap.com/en/articles/3698913-clubzap-integration-synchronisation-with-foireann.md): Details on how to synchronise your ClubZap membership management system with the Foireann registration system.
- [Step 1: Export your existing member list from Foireann and import into ClubZap](https://help.clubzap.com/en/articles/5151958-step-1-export-your-existing-member-list-from-foireann-and-import-into-clubzap.md): Export all your registered members on Foireann to a a .csv file for importing into ClubZap.
- [Step 2: Export your ClubZap paid up members profiles and Import into Foireann](https://help.clubzap.com/en/articles/7150938-step-2-export-your-clubzap-paid-up-members-profiles-and-import-into-foireann.md)
- [Step 3: Upload Foireann Registration Results Status Report into ClubZap](https://help.clubzap.com/en/articles/7150976-step-3-upload-foireann-registration-results-status-report-into-clubzap.md): To assign new members their Foireann ID on ClubZap and mark members as registered it is essential to complete this process.
- [Foireann Synchronisation: If Step 3 times out or if members are manually registered on Foireann](https://help.clubzap.com/en/articles/6062051-foireann-synchronisation-if-step-3-times-out-or-if-members-are-manually-registered-on-foireann.md): The information here details how you can synchronise your members status on Foireann with ClubZap for your current season.
- [How to check the synchronisation status between ClubZap and Foireann.](https://help.clubzap.com/en/articles/8927459-how-to-check-the-synchronisation-status-between-clubzap-and-foireann.md): See how many paid members have been registered on Foireann and synchronised with ClubZap.
- [What is Foireann?](https://help.clubzap.com/en/articles/7151246-what-is-foireann.md): Details on the GAA/LGFA/Camogie Registration system and how it works with ClubZap.
- [How to manually update the registration status of a member on ClubZap?](https://help.clubzap.com/en/articles/8928050-how-to-manually-update-the-registration-status-of-a-member-on-clubzap.md): IF you manually registered a member on Foireann you can manually mark them as registered on ClubZap.
- [Configuring Member Types on Foireann.](https://help.clubzap.com/en/articles/4923621-configuring-member-types-on-foireann.md): Irrespective of whether you are processing payments or not on Foireann you will need to define your member types as detailed here.
- [Foireann - Troubleshooting & FAQs](https://help.clubzap.com/en/articles/5154020-foireann-troubleshooting-faqs.md): Some tips on resolving issues clubs have come across using Foireann.
- [How can I update a members Irish name for inclusion in Team Sheets?](https://help.clubzap.com/en/articles/8279030-how-can-i-update-a-members-irish-name-for-inclusion-in-team-sheets.md): Details on how to update a members profile including name and Irish version of the name for team sheets.
- [ClubZap integration/synchronisation with IRFU Rugby Connect](https://help.clubzap.com/en/articles/9868053-clubzap-integration-synchronisation-with-irfu-rugby-connect.md): Details on how to synchronise your ClubZap membership management system with the IRFU registration system.
- [ClubZap integration/synchronisation with Hockey Ireland GameDay](https://help.clubzap.com/en/articles/9877429-clubzap-integration-synchronisation-with-hockey-ireland-gameday.md): Details on how to synchronise your ClubZap membership management system with the Hockey Ireland registration system.
- [ClubZap integration/synchronisation with Basketball Ireland Sport:80](https://help.clubzap.com/en/articles/9891669-clubzap-integration-synchronisation-with-basketball-ireland-sport-80.md): Details on how to synchronise your ClubZap membership management system with the Basketball Ireland registration system.
- [ClubZap integration/synchronisation with FAI Comet](https://help.clubzap.com/en/articles/9924301-clubzap-integration-synchronisation-with-fai-comet.md): Details on how to synchronise your ClubZap membership management system with the FAI \(Football Association Ireland\) registration system.
- [ClubZap integration/synchronisation with English FA Registration System](https://help.clubzap.com/en/articles/12741712-clubzap-integration-synchronisation-with-english-fa-registration-system.md): Details on how to synchronise your ClubZap membership management system with the English FA registration system.
- [ClubZap integration/synchronisation with Athletics Ireland \(Event Master\)](https://help.clubzap.com/en/articles/10577442-clubzap-integration-synchronisation-with-athletics-ireland-event-master.md): Details on how to synchronise your ClubZap membership management system with the Athletics Ireland registration system.
- [ClubZap integration/synchronisation with DDSL](https://help.clubzap.com/en/articles/9898473-clubzap-integration-synchronisation-with-ddsl.md): Details on how to synchronise your ClubZap membership management system with the DDSL registration system.

## Troubleshooting

- [How can I change the IBAN Associated with my clubs Stripe Account?](https://help.clubzap.com/en/articles/11775480-how-can-i-change-the-iban-associated-with-my-clubs-stripe-account.md): Change the details of your Bank receiving payouts from Stripe.
- [How can I change the card associated with a payment?](https://help.clubzap.com/en/articles/5775364-how-can-i-change-the-card-associated-with-a-payment.md): Send an email to the payer to update their card details
- [How do I manage my user profile on the app?](https://help.clubzap.com/en/articles/5098854-how-do-i-manage-my-user-profile-on-the-app.md): Update your name, email address and Date of Birth.
- [Export of Sales and Membership not working.](https://help.clubzap.com/en/articles/4234366-export-of-sales-and-membership-not-working.md): IF your .csv file is failing to export to your local machine some reasons why here .....
- [Information on security tokens and browser timeouts?](https://help.clubzap.com/en/articles/8948395-information-on-security-tokens-and-browser-timeouts.md): Details how long a token associated with your purchase lasts to view your details and also how the browser now requires reauthentication
- [Online Training Webinars](https://help.clubzap.com/en/articles/6824487-online-training-webinars.md): Details of upcoming training webinars

## Video Help Files

- [Video Help Files](https://help.clubzap.com/en/articles/11948457-video-help-files.md): Video guides to get started

## Camps & Events

- [Camps & Events: Features & Help](https://help.clubzap.com/en/articles/14838728-camps-events-features-help.md): Helpfiles for new Camps & Events Feature