# ClubZap Help Center

> Hi, how can we help?

## App Users

- [Download & install ClubZap](https://help.clubzap.com/en/articles/1333667-download-install-clubzap.md): Information on downloading the ClubZap app for Android and Apple iOS users.
- [I am not receiving the verification code?](https://help.clubzap.com/en/articles/1912964-i-am-not-receiving-the-verification-code.md): As part of the app install process a verification code is sent via text message \(SMS\) to your phone number.
- [Creating a new chat group via the app](https://help.clubzap.com/en/articles/4201489-creating-a-new-chat-group-via-the-app.md): Details on how an app administrator can create a new chat group.
- [Invite friends to use the ClubZap app using QR code or Sharable Link?](https://help.clubzap.com/en/articles/1343512-invite-friends-to-use-the-clubzap-app-using-qr-code-or-sharable-link.md): Share the ClubZap experience with your friends using a QR code or share the link to install ClubZap using other media channels.
- [Creating new chat events](https://help.clubzap.com/en/articles/4201580-creating-new-chat-events.md): Invite all your chat group members or a sub-group to your upcoming event. Set your event to auto recur, request reason for not going, set reminders and share responses.
- [Creating and Managing Chat Group Segments](https://help.clubzap.com/en/articles/5091312-creating-and-managing-chat-group-segments.md): Communicate with a subset of users in your chat group delivering event invites to specified individuals.
- [Invite players or parents to join your chat group using a QR code or Sharable Link?](https://help.clubzap.com/en/articles/6709613-invite-players-or-parents-to-join-your-chat-group-using-a-qr-code-or-sharable-link.md): Invite others to Scan or Click to join your chat group.
- [How can I filter events in my Schedule view?](https://help.clubzap.com/en/articles/12702465-how-can-i-filter-events-in-my-schedule-view.md): Hide Cancelled events and filter events on Going, Not Going and Unresponded. Also filter out future recurring events.
- [How can I regain access to my ClubZap account if I’m locked out?](https://help.clubzap.com/en/articles/13363242-how-can-i-regain-access-to-my-clubzap-account-if-i-m-locked-out.md)
- [How can I resolve issues with ClubZap after switching to a new phone?](https://help.clubzap.com/en/articles/13363269-how-can-i-resolve-issues-with-clubzap-after-switching-to-a-new-phone.md)
- [Signing out and Signing in of your ClubZap app profile](https://help.clubzap.com/en/articles/14472072-signing-out-and-signing-in-of-your-clubzap-app-profile.md): Signing out of your ClubZap account will allow you to change the phone number associated with your Profile

## Club Administrators

- [How can I customise the links in the Clubhouse section of the app?](https://help.clubzap.com/en/articles/8644476-how-can-i-customise-the-links-in-the-clubhouse-section-of-the-app.md): Add your own links to provide a more customised app experience for your users.
- [Monitor Chat Group Activity for all chat groups in your club and view Sharable Links and QR Codes](https://help.clubzap.com/en/articles/8449021-monitor-chat-group-activity-for-all-chat-groups-in-your-club-and-view-sharable-links-and-qr-codes.md): View a summary of your clubs chat groups including most recent activity
- [How can I move my existing website to ClubZap?](https://help.clubzap.com/en/articles/11582980-how-can-i-move-my-existing-website-to-clubzap.md): Transfer your domain name and DNS management to ClubZap
- [What options are available for Pitch & Facilities Bookings?](https://help.clubzap.com/en/articles/13770820-what-options-are-available-for-pitch-facilities-bookings.md)

## Chat Group

- [Who can create groups and who can send messages?](https://help.clubzap.com/en/articles/2781204-who-can-create-groups-and-who-can-send-messages.md): Manage access privileges to group chat features.
- [How to use Polls](https://help.clubzap.com/en/articles/10183938-how-to-use-polls.md): Polls are a simple way to ask questions and get real-time answers in a group chat.
- [Join, leave or rejoin a chat group?](https://help.clubzap.com/en/articles/2606363-join-leave-or-rejoin-a-chat-group.md): Inviting users to a group, viewing available groups, join requests and exiting groups.
- [Sending direct messages between group admin and group members](https://help.clubzap.com/en/articles/4201626-sending-direct-messages-between-group-admin-and-group-members.md)
- [How can I view information about my chat group - Chat Group Info Screen?](https://help.clubzap.com/en/articles/9492092-how-can-i-view-information-about-my-chat-group-chat-group-info-screen.md): Manage your preferences fir your chat groups including child profiles and notification preferences.
- [How can I check and clear my pending join requests?](https://help.clubzap.com/en/articles/6626083-how-can-i-check-and-clear-my-pending-join-requests.md): Details here to see what chat groups you have requested to join but have not yet been accepted in to.
- [Chat Announcement Channel for messaging all your followers.](https://help.clubzap.com/en/articles/6023056-chat-announcement-channel-for-messaging-all-your-followers.md): Send an instant notification to all your clubs subscribers via the ClubZap announcement channel
- [How to archive and reactivate a chat group?](https://help.clubzap.com/en/articles/4706901-how-to-archive-and-reactivate-a-chat-group.md): At the end of your season you can archive a chat group so its no longer available to join. You can also reactivate an archived group.
- [How to merge multiple parents/guardians to a single child in a chat group or edit a child name or parent/guardian mapping.](https://help.clubzap.com/en/articles/5179318-how-to-merge-multiple-parents-guardians-to-a-single-child-in-a-chat-group-or-edit-a-child-name-or-parent-guardian-mapping.md): Avoid multiple responses for the same child in your group chat or correct a child name.
- [Sending text message to chat group members](https://help.clubzap.com/en/articles/4201567-sending-text-message-to-chat-group-members.md): Check for delivery and read receipts, copy and paste and delete messages.
- [How to add/edit/remove Children from a chat group?](https://help.clubzap.com/en/articles/4385083-how-to-add-edit-remove-children-from-a-chat-group.md): Group Admins and Parents can update children names.
- [How to accept or reject new group join requests?](https://help.clubzap.com/en/articles/4243399-how-to-accept-or-reject-new-group-join-requests.md): Private chat groups require a group admin to accept or reject join requests which is detailed here.
- [What is group chat and what are the benefits for my club?](https://help.clubzap.com/en/articles/2608483-what-is-group-chat-and-what-are-the-benefits-for-my-club.md): Our chat feature facilitates clubs to communicate with groups or teams in their club in a safe, secure and noise free environment.
- [How do I edit a group members name?](https://help.clubzap.com/en/articles/4362788-how-do-i-edit-a-group-members-name.md): A Club administrator can update a group members name via the admin portal.
- [Managing a group members privilege \(Add/Remove group admins\)](https://help.clubzap.com/en/articles/4201510-managing-a-group-members-privilege-add-remove-group-admins.md): An existing group admin can add new members, remove existing members or make an existing member an admin.
- [Adding/Removing Members to/from a group](https://help.clubzap.com/en/articles/4201559-adding-removing-members-to-from-a-group.md): A group admin can add existing app new users or contacts from their phone book to their chat group or remove existing users from a group.
- [Changing group settings including name, purpose and type](https://help.clubzap.com/en/articles/4201652-changing-group-settings-including-name-purpose-and-type.md): Update the group meta data as well as enabling/disabling open chat in your group.
- [How do i manage chat notifications and configure auto reply?](https://help.clubzap.com/en/articles/2606389-how-do-i-manage-chat-notifications-and-configure-auto-reply.md): Snooze chat notifications for a configurable time and setup an auto response when you are unavailable for a set time.
- [FAQs - Chat Groups](https://help.clubzap.com/en/articles/2582333-faqs-chat-groups.md): Here are some of the most frequently asked questions on how the chat feature works.
- [Sharing media files in ClubZap Chat](https://help.clubzap.com/en/articles/8499701-sharing-media-files-in-clubzap-chat.md): Details on how to share images from your photo gallery or instant images from your camera in your chat group.
- [How to update the Group role for a chat group member.](https://help.clubzap.com/en/articles/9867213-how-to-update-the-group-role-for-a-chat-group-member.md): Group Admins and Group Members can manage their role in a chat group as detailed here.
- [How to record a reason for not going to your events.](https://help.clubzap.com/en/articles/13618782-how-to-record-a-reason-for-not-going-to-your-events.md): No more tracking 1:1 messages from players/parents with excuses for non attendance. Simplified recording and reporting of non attendance
- [Video Help Files for Chat](https://help.clubzap.com/en/articles/15349517-video-help-files-for-chat.md)
- [Managing Chat Groups via the Admin Portal](https://help.clubzap.com/en/articles/15604183-managing-chat-groups-via-the-admin-portal.md): Create new chat groups, manage admins, add new members.

## Schedule

- [How can I manually resend an event invite to a group?](https://help.clubzap.com/en/articles/5942387-how-can-i-manually-resend-an-event-invite-to-a-group.md): Resend an invite to those who have not responded yet to your event.
- [Record attendance at your event](https://help.clubzap.com/en/articles/4201622-record-attendance-at-your-event.md): Group admin can mark event attendance and request for a detailed report
- [How do I RSVP to an event?](https://help.clubzap.com/en/articles/5307729-how-do-i-rsvp-to-an-event.md): You can RSVP on behalf of one or multiple invited attendees associated with your chat profile for that group.
- [How do I synchronise ClubZap events with my calendar?](https://help.clubzap.com/en/articles/5670104-how-do-i-synchronise-clubzap-events-with-my-calendar.md): Set up ClubZap to automatically update your calendar for a single view of your life schedule in one place.
- [How to Duplicate, Edit, Cancel or Delete an existing Chat event.](https://help.clubzap.com/en/articles/5091077-how-to-duplicate-edit-cancel-or-delete-an-existing-chat-event.md): Duplicate, Edit, Cancel or Delete and existing event.
- [Check who is available for upcoming events and export list of responses](https://help.clubzap.com/en/articles/4201617-check-who-is-available-for-upcoming-events-and-export-list-of-responses.md): View number of RSVP responses received and view who these responses came from. You can also export the RSVP list to excel.
- [How to generate attendance reports for your events.](https://help.clubzap.com/en/articles/5204562-how-to-generate-attendance-reports-for-your-events.md): For tracking attendance at your events such as training, games or club meetings you an now generate a report for a specified time period.

## Account

- [How to Uninstall your app.](https://help.clubzap.com/en/articles/4836404-how-to-uninstall-your-app.md)
- [How do I delete my user account?](https://help.clubzap.com/en/articles/6804181-how-do-i-delete-my-user-account.md): If you would like to delete your user profile for the ClubZap app check this out.
- [Finding emergency club contact info](https://help.clubzap.com/en/articles/1343541-finding-emergency-club-contact-info.md): Most clubs have trained personnel to deal with emergency situations but who are they?
- [How do I manage my notifications?](https://help.clubzap.com/en/articles/1335185-how-do-i-manage-my-notifications.md): Customise your preferences for notifications based on team preference and news type.
- [How to personalise your notification controls](https://help.clubzap.com/en/articles/10079596-how-to-personalise-your-notification-controls.md): Manage your notifications for Club News, Results and Chat messages and troubleshoot with sending test notifications.
- [Following multiple clubs?](https://help.clubzap.com/en/articles/1334349-following-multiple-clubs.md): Details on how to follow multiple clubs for updates or unfollow clubs.
- [How can I check if I have the latest version of ClubZap on my phone?](https://help.clubzap.com/en/articles/4201670-how-can-i-check-if-i-have-the-latest-version-of-clubzap-on-my-phone.md): For best experience ensure you always have the latest release of the ClubZap app on your phone.
- [I am not receiving push notifications - Check Phone Settings](https://help.clubzap.com/en/articles/8700839-i-am-not-receiving-push-notifications-check-phone-settings.md): Check your settings and troubleshoot why you are not receiving notifications

## Payments

- [How can I resolve phone number mismatches during payments on ClubZap caused by Stripe profiles?](https://help.clubzap.com/en/articles/13363325-how-can-i-resolve-phone-number-mismatches-during-payments-on-clubzap-caused-by-stripe-profiles.md)

## Troubleshooting

- [How can I change the IBAN Associated with my clubs Stripe Account?](https://help.clubzap.com/en/articles/11775480-how-can-i-change-the-iban-associated-with-my-clubs-stripe-account.md): Change the details of your Bank receiving payouts from Stripe.
- [How can I change the card associated with a payment?](https://help.clubzap.com/en/articles/5775364-how-can-i-change-the-card-associated-with-a-payment.md): Send an email to the payer to update their card details
- [How do I manage my user profile on the app?](https://help.clubzap.com/en/articles/5098854-how-do-i-manage-my-user-profile-on-the-app.md): Update your name, email address and Date of Birth.
- [Export of Sales and Membership not working.](https://help.clubzap.com/en/articles/4234366-export-of-sales-and-membership-not-working.md): IF your .csv file is failing to export to your local machine some reasons why here .....
- [Information on security tokens and browser timeouts?](https://help.clubzap.com/en/articles/8948395-information-on-security-tokens-and-browser-timeouts.md): Details how long a token associated with your purchase lasts to view your details and also how the browser now requires reauthentication
- [Online Training Webinars](https://help.clubzap.com/en/articles/6824487-online-training-webinars.md): Details of upcoming training webinars

## Video Help Files

- [Video Help Files](https://help.clubzap.com/en/articles/11948457-video-help-files.md): Video guides to get started

## Camps & Events

- [Camps & Events: Features & Help](https://help.clubzap.com/en/articles/14838728-camps-events-features-help.md): Helpfiles for new Camps & Events Feature